Clarisha Saunders

Dedicated and results-driven professional with a strong emphasis on delivering exceptional customer service outcomes and a proven track record of consistently exceeding key performance indicators Leverages exceptional interpersonal, communication, and negotiation skills to cultivate and sustain robust relationships, driving customer loyalty and fostering profitable partnerships. Excels within dynamic, challenging environments and is passionate about contributing to and inspiring successful, productive teams, demonstrating strong leadership potential and a proactive approach to problem-solving. Committed to continuous improvement and leveraging innovative solutions to optimize operational efficiency and enhance the customer experience

Store Associate - Smart Kitchen Co

(2025-08 - 2026-06)

• Received, loaded, and sorted incoming stock accurately.
• Picked, packed, and prepared orders for dispatch.
• Operated warehouse equipment safely and efficiently.
• Maintained a clean, organised, and safe work area.
• Performed daily stock counts and inventory checks.
• Followed stock control procedures to ensure inventory accuracy.
• Applied FIFO (First In, First Out) principles to reduce waste and spoilage.
• Assisted the Shift Leader and Area Manager with daily operational tasks.
• Worked collaboratively to meet productivity and quality targets.
• Complied with company health, safety, and operational procedures.

General Assistant - Camel Rock Events

(2021-02 - 2022-12)

• Event Schedule Management: Orchestrated and managed comprehensive event schedules, ensuring seamless coordination of all catering activities from planning through execution, and adapting to dynamic client needs.
• Culinary Preparation & Quality Assurance: Prepared a diverse range of culinary offerings, ensuring high standards of presentation, taste, and adherence to specific dietary requirements and client preferences; maintained strict adherence to food safety and hygiene regulations.
• Equipment Oversight & Logistics: Managed the inventory, setup, and maintenance of all catering equipment, ensuring optimal functionality and preparedness for various event scales; conducted pre- and post-event checks to ensure all items were accounted for and in excellent working order.
• Menu & Service Package Development: Collaborated on the formulation of innovative menus and bespoke service packages, aligning with client visions and budgetary constraints while maximizing profitability; provided recommendations for menu enhancements based on client feedback and emerging culinary trends.
• Coordination of Meal Deliveries: Coordinated all aspects of meal deliveries, including precise timing, efficient transport logistics, and on-site setup to guarantee fresh and timely service; managed external vendor relationships to ensure timely and accurate supply of ingredients and equipment.
• Client Relationship Support: Assisted with client communication, addressing inquiries and concerns to ensure high levels of satisfaction throughout the event planning and execution process.
• Team Collaboration & Support: Provided essential support to the catering team, assisting with various operational tasks, and fostering a collaborative environment to ensure smooth event delivery.
• Inventory Management: Monitored and managed stock levels for ingredients and supplies, placing orders as needed to prevent shortages and minimize waste.
• On-Site Event Execution: Actively participated in on-site event setup, service, and breakdown, troubleshooting issues as they arose to maintain seamless operations.

Packer - Checkers Rondebosch

(2019-05 - 2019-07)

• Client Service and Assistance: Proactively assisted clients with a variety of service-related tasks, including directing them to specific products, answering general inquiries, and providing support at checkout points to enhance their shopping experience.
• Efficient Food Packaging: Accurately and efficiently packaged a wide range of food items, ensuring proper handling, hygiene standards, and secure presentation to maintain product quality and customer satisfaction.
• Operational Support: Supported store operations by ensuring the availability of shopping carts and baskets, and maintaining cleanliness in designated areas to facilitate a smooth customer flow.
• Stock Management: Assisted with basic stock organization and rotation within the packing area to ensure product freshness and accessibility.
• Team Collaboration: Worked effectively as part of the retail team to manage customer queues and maintain an organized and efficient packing station, especially during peak hours.

Administrator - GCM Strikeforce Security

(2011-03 - 2013-06)

• Client Relationship Management: Served as the primary point of contact for clients, expertly assisting with a wide array of service-related queries, providing accurate information, and resolving issues promptly to ensure high levels of client satisfaction.
• Documentation & Correspondence Management: Ensured the timely and accurate dispatch of all critical documentation to clients, including contracts, invoices, and service agreements, maintaining meticulous records for compliance and reference.
• Billing & Financial Processing: Managed the end-to-end processing and finalization of client billing, including generating invoices, reconciling payments, and addressing any billing discrepancies, contributing to accurate financial records.
• Sensitive Information Handling: Liaised with clients regarding banking information and account alterations, handling sensitive data with the utmost confidentiality and precision while ensuring proper authorization and record-keeping.
• Security Officer Scheduling & Logistics: Developed and maintained comprehensive shift lists for security officers on duty, optimizing coverage, managing leave requests, and swiftly addressing scheduling conflicts to ensure continuous operational readiness.
• Incident Reporting & Communication: Compiled and submitted daily reports to management detailing all logged incidents, providing clear and concise summaries for informed decision-making and operational adjustments.
• Data Collation & Reporting: Systematically collated and analyzed data for the preparation of weekly and monthly management reports, providing essential insights into operational performance, client trends, and incident patterns.
• General Office & Administrative Support: Provided comprehensive general office management, including managing office supplies, maintaining an organized filing system, handling incoming and outgoing communications, and supporting senior management with various administrative tasks to ensure efficient daily operations.
• Record Keeping: Maintained and updated various databases and client files, ensuring data integrity and accessibility.
• Communication Hub: Acted as a central communication point, coordinating between clients, security personnel, and management to facilitate smooth operations.

Grade 10 - Bridgetown High (2009 - 2009)