Clarisse Tshimuni
Customer Service Specialist (French Speaking)
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About
Dynamic and adaptable professional with experience in procurement, administration, and customer service, supporting French-speaking clients. With a background in the fashion industry and a seamless transition into the technology sector, I possess strong interpersonal, problem-solving, and organizational skills. Fluent in French and English, I am seeking a role where I can leverage my customer service expertise, administrative knowledge, and technical skills to enhance client satisfaction and operational efficiency.
Experience
Customer Service Specialist (French Speaking) at ManTech Systems & Solutions (2022-01 – Present)
- Provide customer service and administrative support to French-speaking clients.
- Manage procurement processes, ensuring timely and cost-effective purchasing.
- Handle client inquiries and resolve issues efficiently, enhancing customer satisfaction.
- Assist in managing supplier relationships and tracking order fulfillment.
- Facilitate communication between French clients and internal teams for seamless operations.
Fashion Designer & Customer Consultant at Lutshyanna Couture (2016-01 – 2021-12)
- Managed end-to-end customer interactions, ensuring tailored solutions for client needs.
- Designed and created custom fashion pieces, maintaining high client satisfaction.
- Provided expert advice to clients regarding fabric selection and design trends.
- Coordinated with suppliers and handled order management.
Fashion Consultant at Villa Bridal Boutique (2013-01 – 2015-12)
- Assisted customers in selecting bridal and evening wear, ensuring a personalized experience.
- Managed client appointments and provided styling consultations.
- Maintained an organized inventory and coordinated with suppliers for stock replenishment.
Fashion Designer at Body Motion & OKASOL (2010-01 – 2012-12)
- Designed and tailored garments according to customer specifications.
- Provided customer service and handled fittings and adjustments.
- Managed quality control for finished products.
Education
Bachelor in Fashion & Textile Design – Kinshasa, DRC
