Claud Cornelissen

Certified Scrum Master with 5+ years of Scrum Master experience and more than 10 years across delivery, team leadership, data operations and process improvement. Experienced in supporting multiple cross-functional software teams, facilitating the full Scrum cadence, strengthening delivery governance and turning Jira data into practical insights for stakeholders. Brings a pragmatic, people-centred approach to coaching, continuous improvement, impediment removal and predictable delivery.

Scrum Master at Korridor (2023-03 – Present)

Support multiple cross-functional technology teams across software platforms, integrations and administrative delivery streams.

• Facilitate daily stand-ups, sprint planning, backlog refinement, sprint reviews and retrospectives, keeping sessions focused on decisions, ownership and delivery outcomes.
• Partner with Product Owners, Business Analysts, Project Managers, developers and QA to improve prioritisation, sprint readiness, capacity planning and delivery transparency.
• Design and maintain Jira workflows, dashboards, Rich Filters, JQL reporting and automation rules to monitor sprint commitment, carry-over, rework, blocked work and delivery trends.
• Establish practical governance for scope changes, backlog quality, issue transitions, release information and escalation of delivery risks.
• Prepare sprint summaries, burndown and ticket metrics, and translate delivery data into clear stakeholder reporting and improvement actions.
• Coach teams on Agile ways of working and use retrospectives to identify patterns, agree accountable actions and track continuous improvement.
• Facilitate product planning and release planning sessions while helping remove impediments and coordinate dependencies across teams.

Scrum Master at Discovery (2021-06 – 2023-02)

• Served as Scrum Master for multiple teams, coaching team members and stakeholders in Agile principles and effective Scrum practices.
• Facilitated the complete Scrum cadence and promoted clear sprint goals, effective collaboration and continuous improvement.
• Supported Product Owners with backlog prioritisation, scheduling and release planning to align delivery with business needs.
• Identified delivery impediments, encouraged team ownership and helped create a focused, transparent working environment.

Data Management Team Leader at Discovery (2014-11 – 2021-05)

Led and coached a data management team, including performance support, mentoring and staff incentive administration. Managed and consulted on projects involving fitness data, reconciliations and operational data quality.

• Created and resolved data exceptions using PL/SQL, combining technical investigation with operational problem-solving.
• Created, updated and approved standard operating procedures, business requirements documents and product specifications.
• Worked across business and technical stakeholders to clarify requirements, resolve issues and improve repeatable processes.

Bachelor of Commerce in Marketing and Communication – University of Pretoria (2005 – 2008)