Scrum Master at Korridor (2023-03 – Present)
Support multiple cross-functional technology teams across software platforms, integrations and administrative delivery streams.
- Facilitate daily stand-ups, sprint planning, backlog refinement, sprint reviews and retrospectives, keeping sessions focused on decisions, ownership and delivery outcomes.
- Partner with Product Owners, Business Analysts, Project Managers, developers and QA to improve prioritisation, sprint readiness, capacity planning and delivery transparency.
- Design and maintain Jira workflows, dashboards, Rich Filters, JQL reporting and automation rules to monitor sprint commitment, carry-over, rework, blocked work and delivery trends.
- Establish practical governance for scope changes, backlog quality, issue transitions, release information and escalation of delivery risks.
- Prepare sprint summaries, burndown and ticket metrics, and translate delivery data into clear stakeholder reporting and improvement actions.
- Coach teams on Agile ways of working and use retrospectives to identify patterns, agree accountable actions and track continuous improvement.
- Facilitate product planning and release planning sessions while helping remove impediments and coordinate dependencies across teams.
Scrum Master at Discovery (2021-06 – 2023-02)
- Served as Scrum Master for multiple teams, coaching team members and stakeholders in Agile principles and effective Scrum practices.
- Facilitated the complete Scrum cadence and promoted clear sprint goals, effective collaboration and continuous improvement.
- Supported Product Owners with backlog prioritisation, scheduling and release planning to align delivery with business needs.
- Identified delivery impediments, encouraged team ownership and helped create a focused, transparent working environment.
Data Management Team Leader at Discovery (2014-11 – 2021-05)
Led and coached a data management team, including performance support, mentoring and staff incentive administration. Managed and consulted on projects involving fitness data, reconciliations and operational data quality.
- Created and resolved data exceptions using PL/SQL, combining technical investigation with operational problem-solving.
- Created, updated and approved standard operating procedures, business requirements documents and product specifications.
- Worked across business and technical stakeholders to clarify requirements, resolve issues and improve repeatable processes.
