Claudine Bowman

I have extensive experience as an Operations Manager, Personal Assistant, Facilities Manager, Administrative Professional, Hospitality Cleaning and maintenance and Executive support, Proven ability to lead teams, Manage multi-site operations, Maintain strong client relationships and ensure service delivery meets the highest standards, skilled in Project co-ordination, Staff supervision, Performance management and Health & Safety compliance in Hospitality.

Operations Manager/Site Manager - Resolve Cleaning Services

(2025-01 - 2026-01)

• Overall Operations and serving as the liaison with clients and customers, ensuring outstanding customer service and client satisfaction.
• Project Management, Operations and managing the client relationships.
• Conduct site inspections across multiple/concurrent projects to ensure site schedules and SLA's are successfully upheld and project milestones are maintained.
• Complete project documentation and reports in full and accurately.
• Responsible for managing client relations and liaison with external contractors.
• Responsible for managing the day-to-day activities, cleaning duties, and associated task of the cleaning team to ensure sites are managed according to budgeted costings.
• Responsible for inspections and proper maintenance of all cleaning equipment and planning for the repairs of used or damaged equipment.
• Responsible for performance reviews, appraisals and progressive disciplining of staff.
• Doing site assessments for quotes including measuring Sqm's and costing of contracts.
• Responsible for promoting Health & Safety within the team and doing toolbox talks with all employees.
• Responsible for the mixing of chemicals for site and checking when it leaves the storeroom.

Housekeeping Supervisor - Royal Carribean Cruise Ship (America) - America

(2024-01 - 2025-01)

• Supervise, co-ordinate, support and train housekeeping staff and stateroom attendants, including scheduling and assigning task to ensure all guest suites and common areas are properly cleaned and maintained to high standards.
• Conduct regular inspections of guest suites and common areas to ensure they meet company standards according to the Unites States Public Health act.
• Interacting with guest in a professional manner including guest resolutions and completing all guest and maintenance logs.
• Responsible for the overall management of all cleaning functions on specific decks allocated on the ship.
• Knowledge of proper chemical handling, use of equipment and cleaning techniques.
• Responsible for reports, staff appraisals and supporting the Housekeeping manager and the Chief Executive Housekeeper to achieve departmental goals.

Executive PA to CEO/Network Administrator - Dental Information Systems (DENIS)

(2022-01 - 2023-01)

• To lead, manage and support the CEO and Board of Directors. Liaising with External Stakeholders, potential Afrocentric/Sanlam, and Lead Executives.
• To provide an advanced, efficient, confidential administrative service to the CEO and the Directors including effective diary management, screening of calls and general office management.
• Support the CEO and 2 Directors to ensure the business process and legal requirements are compliant.
• Reconcile expenditures and submit claims and documentation to the finance department and follow-up on payments in order to manage the travel budget.
• Having thorough knowledge and understanding of the operational requirements of the unit and the ability to effectively schedule and inform management and team members of actions required.
• Managing provider network contracts and monitoring that services are carried out in line with contractual terms and conditions.
• Management of end-to-end network contracts by supporting the business in meeting its scheme contractual agreement contracts.
• Resolve queries relating to the fulfillment of provider/scheme or members contractual obligations.
• Support Provider Liaison Officers with management or suppliers to ensure collaboration throughout the contracting process.
• Conduct member surveys to confirm treatments and services are in line with departmental quality assurance.
• Provides support to the administration department by ensuring accurate and timely handling of cases within work baskets streams.

Cleaning and Maintenance Manager - HAUS Block Management - UK

(2016-01 - 2021-01)

• To ensure the smooth running and effective delivery of the cleaning and maintenance for the UK Residential properties.
• Manage the team of cleaners and maintenance workers and various sites.
• Ensure the staff duties are carried out to the required standards through a UK monitoring and scheduling assistant.
• Ensure a timorously stock re-ordering process is in place for cleaning and maintenance.
• Salaries and payroll for staff.

Credit Controller - HAUS Block Management - UK

(2016-01 - 2021-01)

• Work closely with the UK Property Managers and the Block Accountants to ensure the smooth running of the company's credit controlling and Debtors.
• Credit Control all the properties on a sweep system weekly/monthly.
• Manual credit control collections for all the properties via a direct debit system.
• Administration – periodic charges and invoicing, statements and arrear chasing.
• Control two email boxes for queries.
• Assisting with the LPE1 packages.
• Main accounts switchboard line directed to me queries or any online payments for leaseholders.

PA to the Operations Executive - Drake & Scull Facilities Management

(2012-01 - 2016-01)

• To lead, manage and support the Chief Operation Executive with diary appointments and meetings.
• Wage and leave variations.
• Ensure safe keeping and confidentiality of all HR documents.
• Co-ordinate the splits of the finance pertaining to the Tsebo Cape Regional Office companies e.g: Rent, Flowers, Telkom etc.
• Manage the security at the Cape Regional Office – codes for alarm and biometric systems.
• Giving support to the Facilities Managers working directly under the Operations Executive.

Matric - Rocklands Secondary School (1998-01)