Clement Rachidi

I am a team player with unrivaled passion and commitment.

Currently I am working at BAS Collectors doing collections for City of Johannesburg municipal accounts and NSFAS student’s loans. Prior that I have worked at 2 different call centers doing collections for Banks credit cards, personal loans and motor vehicles shortfalls.

I also have a solid 14 years retail banking experience dealing with front line customer service.

I thrive in high pressure and fast paced situations and striving for positive results by applying resilience and perseverance acquired from my past 5 years of call center experience.

I am a father of two children,love outdoors and having a good conversation with friends or strangers.I am open minded and non judgmental.

Call Centre Collections Agent: BAS Collectors & Correctors - 08/21- Current

Key Responsibilities (On City of Johannesburg and Tshwane Municipality accounts)

 Contacting debtors telephonically on Excalibur platform and via e-mail,entering into monthly binding arrangement with the debtors. Informing them of the need to enter into valid monthly payment arrangement.

 Dealing with customers/debtors diligently, courteously and professionally while securing payments.

Work Experience

• Contacting debtors telephonically on Excalibur platform, entering into monthly binding arrangement with the debtors. Informing and offering them discounts as per criteria.
• Adhering to company laid down procedures and policies.

Call Centre Collections Agent: Imbuyiso Consulting & Collections-09/18- 03/21

Key Responsibilities’ (On Absa and Standard Bank Credit and Personal loans and MFC Vehicles)

• Contacting debtors telephonically on Excalibur platform, entering into monthly binding arrangement with the debtors. Informing and offering them discounts as per criteria.
• Adhering to company laid down procedures and policies.

Call Centre Collections Agent: Hack, Stupel & Ross Attorneys -02/2016 -08/2018

Key Responsibilities :( On Wesbank, Nedbank Home loans and Absa Credit cards and Personal loans)

• Responding timeously to debtors/customers enquiries.
• Dealing with customers/debtors diligently, courteously and professionally while securing payments.
• I also do tracing of new debtors’ contacts details on tracing engines such as Knowblet, Traceps and CPB.

Owner/Manager: 10% Cash Solutions -08/2014-01/2016

• Maintained a solid cash flow management and assessed the loan applications as per affordability of the debtor.

Specialist Manager Customer Services and Cashiers/Tellers: Absa Bank, Pretoria (01/2009 – 07/2014)

Key Responsibilities:

• Responsible for inspiring, motivating, leading and managing a team of frontline service providers.
• Personally attended to customer enquiries and queries at the service counters and assisting service clerks when required.
• Identifying major risks affecting the support function and monitoring internal controls to ensure their adequacy and effectiveness.
• Overseeing financial reporting and controlling of budgets, including authorizing of any expenditure in order to minimize spending.
• Assisting in compiling financial statements inputs and managing branch’s risk and audit queries.

Work Experience continued.

Teller Controller Absa Bosman Street, Pretoria-01/2006-12/2008

Key Responsibilities

• Reconciling on daily basis all 5 cashiers tills and treasury vault and performing of ad hoc cash counting audits.
• Keeping safely on weekly basis R1 million in our premises, for use by ATM’s and Tellers, sending money away to SBV when we were above the limits and requesting it when it was needed.

Work Experience continued.

Teller at Absa Bank Brooklyn Mall, Pretoria -01/2004-12/2005

Key Responsibilities

• I accepted and dispensed bulk cash to and from clients and sourcing leads for sales.

Work Experience continued

Sales Consultant at Absa Bank, Kempton Park (02/2002-12/2003)

Key Responsibilities

• Identifying sales gaps by comparing actual performance against targets, thus maximizing revenue through providing customers with additional useful products.

Work Experience continued

Branch Administrator at Absa Bank, Kempton Park, (12/2000-01/2002)

Key Responsibilities

• Rendering administrative (taking of management meetings minutes, scanning, copying and filing of documents etc) and financial accounting transactions by means of checking the received financial statements from branches for correctness and supporting documents.

Grade 12- 1996

National Diploma:Cost and Management Accounting - 2000

Certificate : Pastel Bookkeeping Module 2 -2015