Quality Analyst
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I'm a Quality Analyst with 2+ years experience of working in different departments, Billing; Technical Repair and Retentions.
As a Quality Analyst I have the ability and skill to coach and motivate, listen to calls and provide constructive feedback to both agents and Operations.
I am an analytical fast learner who requires very little supervision. I work well in a team and on my own.
In my position I know and understand the importance of time management, keeping track of my work and sometimes putting in the extra time to ensure all outputs and inputs are met.
As a Quality Analyst I religiously keep track of my work using Microsoft office, using findings to improve agent performance which leads to enhanced customer experiences.
My work requires that I work with bottom performing agents and teams:
I have completed online Certificates:
The Customer- Customer-How to understand their needs
