Cleophas Nyandwi

Motivated and adaptable graduate with strong communication, customer service, and problem-solving skills. Experienced in working with diverse people, handling professional communication, and learning quickly in fast-paced environments. Confident using online platforms, remote communication tools, and relationship-building techniques to support customer needs and drive company growth.

Remote Customer Support and Sales Assistant - Cape Town, South Africa

(2023-01 - 2025-01)

• Facilitated online lead generation and conducted follow-up communication with clients to enhance engagement
• Supported clients via online communication platforms and email, ensuring timely responses to inquiries
• Managed multiple tasks autonomously while working remotely, prioritising effectively to meet deadlines
• Used Zoom, Microsoft Teams, and Google Meet for collaboration

Customer Service and Sales Associate - Teleperformance South Africa - Cape Town, South Africa

(2024-01 - 2025-01)

• Cultivated customer relationships and effectively resolved inquiries, contributing to customer satisfaction
• Advised on tailored services and solutions aligned with customer needs, driving informed decision-making
• Facilitated customer interactions via inbound and outbound communication channels, enhancing overall service experience
• Maintained accurate customer records using CRM systems
• Worked in fast-paced target-driven environments while maintaining service quality

Customer Service Trainee - Webhelp South Africa - Cape Town, South Africa

(2023-01 - 2024-01)

• Assisted customers with account and service-related inquiries, ensuring prompt resolution and customer satisfaction
• Developed communication and conflict-resolution skills to effectively address customer concerns
• Improved professional phone communication skills
• Analysed customer satisfaction surveys to identify and address client needs

Bachelor of Science - Biochemistry and Genetics - University of Cape Town (UCT) (2025)

Bachelor of Science - Bioengineering Studies - Cyprus International University (CIU) (2020-01 - 2022-01)