Cleorenda Forbes

Highly organized, experienced and efficient By-Law Enforcement Officer, Traffic Officer and Control Room Operator/Supervisor

Cape Town, City of Cape TownMember since September 22, 2023

Project PlanningProject AdministrationRisk Management

About

Highly organized, experienced and efficient By - Law Enforcement Officer, Traffic Officer and Control Room Operator/Supervisor with 15 years of hands on experience and 5 years of supervisory experience in the Solid Waste Department and Safety and Security Public Safety Department. Proficient in project planning, project administration and risk management. Proven track record in Leadership and project management.

Experience

Control Room Operator/Supervisor - City of Cape Town - Goodwood, Traffic Control Centre

(2019-07)

Provide specialized professional technical support and administrative tasks
Collate effective and efficient data information with regards to incidents related to crime and accidents
Coordination related to Fleet Management; Asset Management and Training and Development
Vehicle tracking and monitoring on the Epic System Maps Viewer daily
Answer telephone calls and taking messages, handling and talking on the radio base sets and monitoring and reporting incidents and accidents on the control room tablet device
Checking, dispatching and monitoring EPIC service requests, C3 notifications and Email requests and working on SAP and capturing statistics on SharePoint
Checking eNaTIS system for all types of vehicles and owners
Writing in the occurrence book (OB Book) for incidents and accidents
Completing media reports, incident reports and deployments of all the areas
Communicating with internal and external stakeholders for example: Law Enforcement, Metro Police, Freeway Management Systems (FMS), Eagle Eye Securities, Cyclops Securities, South African Police Service (SAPS) and Provincial Traffic (PA)
Checking and monitoring different road infrastructure projects
Support Line Managers with feedback requests
Supervise staff, new traffic officers and contract EPWP staff with regards to the operational and administrative tasks also managing training and skills development and transfer of skills and knowledge daily
Coordination and support project administration and implementation activities

Traffic Officer- Operational - City of Cape Town

Promoting safety and protecting the community, property, staff members and equipment
Enforcing all the by-laws, national and provincial legislation
Performing visible traffic policing and attending to complaints
Issuing 56 notices and 341 notices to offenders
Conducting speed checks; executing warrants; affecting arrests
Operating specialized equipment - radio handset and portable lifeloc/drager
Operating number plate recognition system - dash cameras
Reporting all problems on accidents and incidents via radio
Responding, attending, and recording road accidents and incidents
Conducting and assisting with point duty at accidents or incidents
Assisting and ensuring removal of broken-down and abandoned motor vehicles on public roads
Controlling the vehicular traffic and assisting with the free flow of traffic
Assisting with point duty at traffic lights
Assisting with the co-ordination
Attending meetings with relevant agencies
Recording information and completing procedural documentation
Completing weekly feedback forms
Performing administrative duties

Traffic Warden - City of Cape Town - Greenpoint

(2017-05 - 2018-01)

Contract position

Issuing 341 notices for traffic offences
Performing foot patrol duties
Attending to complaints
Assisting with the flow of traffic at various locations and intersections specified by the Inspector (Point Duty)
Performing any other duties and responsibilities in the scope of this position and providing support to immediate Inspector
Acting as brand ambassador for the project sponsor
Assisting with road closures
Assisting with the DUI roadblocks in all the areas
Completing documents and record keeping
Performing administrative duties

Clerk - City of Cape Town - Cape Town

(2016-12 - 2017-04)

Contract position

Dealing with queries on a regular basis at the counter and assisting the clients, customers and the staff with the storm water building plans and wayleaves applications and permits
Dealing with optic fibre company's example: KWCE, Neotel, Cyber Smart and other service providers, internal and external stakeholders
Answering telephone calls and assist with email queries to do with optic fibre applications
Process wayleaves applications for optic fibre companies
Updating excel spread sheets and attached relevant documents and the conditions required by the Transport Department
Print the storm water services to be attached to wayleaves applications
Liaise with supervisors and senior management with feedback requests
Process payment form of the optic fibre companies once the Principal Professional Officer has signed of the wayleaves it will be ready for collection
Data invoice capturing
Checking of payments
Inspecting and monitoring the District 5 areas with the Principal Technician
Recording of wayleaves applications on a monthly basis and record keeping
Performing administrative duties

Office Assistant - City of Cape Town - Athlone

(2016-06 - 2016-09)

Contract position

Attending to the switchboard telephones and radio handset communications
Interaction with staff members and senior management over the radio
Receiving calls and taking messages
Dealing with telephone and email queries
Filing, faxing and photocopying documents; Capturing information on Microsoft
Attend to customer, clients and staff queries
Receiving and implementing instructions from the immediate supervisor and senior management
Liaison with Transnet freight rails daily
Calculate the Compactor Sheets, Fill Capacity Loads for Disposal Site Sheets (Weigh Bridge) and Consignment Numbers Sheets
Performing administrative tasks

Clerk - City of Cape Town - Bellville

(2016-03 - 2016-05)

Contract position

Assist the departmental inspectors with annual stock take (Asset Verification) by operating the barcode scanner; manage asset movements, inventory updates and barcoding
Maintaining and updating asset register
Updating the asset and insurance information on SAP
Assisting with documentation with regards to writing off of redundant assets
Updating spread sheets daily
Checking new stock items and issue stock items
Update and calculate the mileage sheets (fleet) on a monthly basis of the supervisors and recording information into the records book and send it off to the City of Cape Town Head Office for signatures
Performing administrative tasks

By - Law Enforcement Officer – Solid Waste Specialized Unit - City of Cape Town - Ndabeni Cape Town

(2008-01 - 2015-07)

Enforce municipal by-laws and amended by-laws
Issuing 54 notices, 56 notices and compliances/removal notices to offenders
Patrolling in various geographical areas locations throughout the City
Dealing with complaints and queries of clients and customers
Investigate and solving cases
Promoting safety and protecting the community, property, staff members and equipment
Observing and identifying conditions that could pose a threat to communities
Rendering service to the communities; interventions and educating the communities
Conduct surveys and hand out pamphlets to the communities
Operating radio handset, telephones and camera
Recording the incidents in the occurrence book and on the computer
Interacting with other departments into operations example: the Health Department and the Environmental Department involved in projects around the areas with the Councillor's
Supervise the team while standing in for Senior Superintendent Ishmael Leoli in his absence and attend to meetings on his behalf
Compiling information and evidence; draft statements and reports
Performing administrative duties