Forex Advisory Desk I - FNB - Johannesburg, South Africa
(2018-02 - 2025-11)
Team Leader Foreign Bills for Collection I - Standard Bank - Johannesburg, South Africa
(2014-05 - 2016-04)
- Ensuring procedures and compliance with all processing and releasing of transactions are done within turnaround times according to regulations of the reserve bank, prioritizing high risk issues within the team
- Analysis (Risk Mitigation) of process, system and procedures & implementing control measures to safeguard potential losses to Clients/Bank
- Minimising risk in terms of: Concessions to clients, Special instructions from clients, GRG/ procedural services procedures, Exchange control rulings
- Monitoring of costs and tracking of revenue recoveries to increase revenue of the TPS trade services division
- Conducting daily and weekly meetings to ensure team members' queues are cleared daily
- Creating fraud awareness
- Ensure subordinates are keeping internal & external clients/ Foreign Bank / Nostro informed of developments in queries & requests are done professionally and within the 48-hour turnaround time
- Educating/updating Team continuously regarding the international trade services, products and services for accurate updates to Clients
- Conducting career development discussions with subordinates to ensure performance appraisals/ training are conducted on a quarterly basis
- Reporting tools such as workflow and retail forex that are not functional
Releasing Officer FBC I - Standard Bank - Johannesburg, South Africa
(2011-02 - 2014-04)
- Accurately releasing processed transactions by trade officers to ensure work is prioritised and executed timeously
- Assisting with front line customer queries, ensuring the reputation of the bank is maintained
- Building customer relationships, ensuring understanding of all facets of the customers trade product business are known, preventing potential fraudulent transactions
- Applying knowledge of urc522 when handling documents
- Applying knowledge of the bills of exchange act when handling bills of exchange
- Assessing exchange change control regulations to assess if control approval is required
- Ensuring continuous improvement of service levels to both internal and external clients
- Attending to position cover queries ,nostro/vostro queries
- Csi score of 8.5 to be achieved for trade services
- Ensuring that online lodgments received from frontline are captured within 2 hours of receipt
- Ensuring all transactions over R1 million are sent for authorisation by management
- Ensuring that fate queries are sent where necessary. ensure that all amendments are actioned where
- Conducting due diligence checks in terms of laid down procedures and fraud detection
International Trade Officer Telegraphic Transfers & FBC I - Standard Bank - Johannesburg, South Africa
(2005-01 - 2011-01)
- Capturing, processing and releasing of all documentation received from various foreign banks and clients
- Advising on all discrepancies found in documentation to the relevant Managers
- Building rapport and engaging with the Office Treasury division corporate banking/relationship managers/team leaders to ensure optimal service delivery
- Management and monitoring of incoming work to ensure optimal target focused delivery
