General Manager Operations
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I am a dynamic, confident, self-motivated and ambitious person with significant experience within sales, customer services, procurement, in and outbound call centre management, multi-product manufacturing, the financial sector, the property market and the Education sector. Skilled in Negotiation, Budgeting, Business Relationship Management, Call Center and Service Center Management, Operations and Risk Management. Strong sales professional with a bachelor's degree focused in Business Administration and Management.
Mayibuye Group · Aug 2010 - Jan 2020 · City of Johannesburg, Gauteng, South Africa
Credit Edge BPO and Customer Service
Responsible for outsourced credit control and debt collection campaigns via call centre and national CSC's with a headcount of +-200 call centre and face to face agents.
Pholosa Asset Management and BPO Service
Managing daily operations for the in and outbound customer service call centre focused on Telecoms and Financial Services.
Managing the call centre customer service centres. Data analyses to identify customer behaviour, trends and needs in order to adapt business processes to meet their requirements.
Responsible for the day-to-day management of the housing customer service and sales portfolio with over R1B in assets across 5 provinces.
Skills: Contact Centers · Call Center Administration · Data Collection · Customer Service Management · Customer Relationship Management (CRM)
University of the Orange Free State - Business Administration and Management, General (BML)
Damelin Business School - Production Management
