Team Leader / Training Facilitator
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I have 18 years experience in the BPO / Financial services and Call center environment. I work well in a team and individually, self motivated and focused on learning and development. My roles include Team Leader and Learning and Development Facilitator. I have Administration, customer service and coaching and mentorship experience.
Lead teams of Customer service representatives to resolve queries within company SLA in the Services and ADMIN departments. Facilitated training session for New starters into the business and up-skilling and refresher lessons with assignments. Auditing of calls and emails and providing feedback with coaching.
National Senior Certificate.
