Clive Mpete

IT professional with over 20 years of experience in systems administration and engineering. Proficient in managing Microsoft and Apple environments, vendor relationships, and service level agreements. Demonstrates a strong ability to maintain secure and efficient IT systems that enhance business productivity.

System Engineer / IT Manager at Grounded Media & Kagiso TV and Communications (2001-01 – Present)

• Administered and maintained servers and end-user systems for optimal performance. Ensured compliance with security standards for Microsoft and Apple systems. Monitored and tested backups to verify disaster recovery readiness. Provided IT support for virus removal, updates, and hardware repairs. Installed and configured computer hardware, operating systems, and applications.
• Manage network infrastructure (LAN, Wi-Fi, cabling) and perform installations.
• Liaise with ISPs and communication providers for reliable connectivity.
• Administer 3CX systems with service providers.
• Manage SLAs, negotiate vendor contracts, and oversee procurement.
• Microsoft Office 365 licensing.
• Maintain air conditioning and electrical systems affecting IT performance.
• Research, test, and implement new technologies for system improvement.
• Manage Office operations and reporting to Financial Director
• Managed vendor relationships to negotiate cost-effective solutions for system hardware and software needs.
• Reduced costs by adapting storage solutions and transforming processes through new technologies, used online storage which is easier to restore and backup.
• Implemented disaster recovery plans and procedures, significantly reducing potential data loss in emergency situations.

Support Technician at Kwetliso IT Training

• End-user support and system maintenance. It was a Windows NT Server and NT workstation, and a couple of Windows 95. I was a junior and core responsibility was making sure users are sorted at all times

Student Assistant at NIIT

• Assisted students with MS Office, VB Scripts, and HTML; maintained student computer systems.
• student classes were made of maximum 20 students per class.
• Welcomed new students through orientation and site tours.
• Prepared classrooms systems for lessons by setting workspaces.

Diploma in Information Technology – NIIT, South Africa (2002)

Grade 12 – Kelokitso Comprehensive, Zone 9 (1996)