Coceko Kalimashe

Dedicated and detail-oriented Admin Clerk, Administrative Assistant and Receptionist with experience in office administration, customer service, sales support, team supervision, and campaign coordination. Skilled in managing office operations, handling customer queries, maintaining records, and supporting team performance in fast-paced environments. Strong communication skills with the ability to work effectively with diverse teams and clients.

Proficient in Microsoft Office Suite, report writing, scheduling, and administrative support.

Admin Clerk and Receptionist at Dr Grace Sangoni Memorial Center (2024-01 – 2025-06)

The Doctor Grace Memorial Center is a non-profit organization. The center provides healthcare services, training and support to the local community.

• Maintained accurate records, prepared reports, coordinated schedules, handled correspondence, and supported daily administrative operations.
• Provided administrative support to ensure smooth day-to-day office operations.
• Managed incoming calls, emails, and general office correspondence.
• Assisted patients and families with professional and compassionate customer service.
• Opened and maintained patient files and records accurately.
• Coordinated outreach caregiver placements at different locations.
• Managed office supplies and ensured office equipment remained functional.
• Attended meetings and prepared meeting minutes and reports.
• Maintained effective communication between staff, patients, and management.

Supervisor and Sales Team Leader at Tradeway Promotions (2022-01 – 2023-10)

Promoted to Supervisor and Sales Team Leader after demonstrating strong leadership and administrative capabilities.

• Supervised promotional teams and coordinated successful marketing campaigns.
• Managed campaign administration, staffing, and logistics.
• Assisted with planning and execution of promotional activities and brand activations.
• Monitored team performance and provided coaching and feedback to team members.
• Prepared regular campaign progress reports for management and clients.
• Resolved campaign-related issues and maintained strong client relationships.
• Facilitated communication between promoters, clients, and area managers.
• Ensured compliance with company procedures and brand standards.

Admin Assistant at Tradeway Promotions (2019-01 – 2021-12)

Tradeway Promotions is a technology and data-driven consumer connection agency that specializes in sales, brand activations, promotions and field marketing.

• Supported administrative operations in a fast-paced sales and promotions environment.
• Assisted customers by providing product information and resolving queries.
• Maintained accurate sales and promotional records.
• Assisted with achieving sales targets through customer engagement and product promotion.
• Represented brands professionally during promotions and marketing campaigns.
• Delivered excellent customer service while adhering to company policies and procedures.
• Maintained product knowledge to effectively communicate product benefits to customers.

FET Certificate in Tourism – MSC Business College (2021)

Skills Certificate Diploma in Tourism – MSC Business College (2020)

Matric – Freemantle Boys High School (2014)