Data Capturer - Gilt Edge Management Services (Gems) - Milnerton, Cape Town
(2000-12 - 2001-01)
- Capturing customers credentials onto the Database
- Verifying customer details
Coding, Testing & HTML - Provincial Administration Western Cape (PAWC)
(2003-07 - 2004-02)
- Assisted in developing the EMS website
Help Desk Support/Technician - Provincial Administration Western Cape (PAWC)
(2004-05 - 2004-06)
Temporary
- Software and Hardware installation
- Setting up new user accounts
- Adding new computers to the network
- Printer installations
- Creating and adding users to the domain
Service Desk Agent - Choice Technologies (Vodacom)
(2004-08 - 2005-04)
Contractor
- Logging and following up of Incidents
- Assisting with password resets
- Assisting users remotely
- Escalation of incidents
- Creating and adding user accounts on the domain
- Assisting user's telephonically and e-mail
Problem Administrator - Choice Technologies (Vodacom)
(2005-04 - 2005-12)
- Reporting all SLA violations to management
- Arranging meetings with management
- Assisting dissatisfied customers
- Handling escalated incidents
- Assisted in the incident logging process
IT Operator - Woolworths
(2005-01 - 2010-01)
- Active system monitoring
- Reporting daily outages
- Logging incidents
- Liaising with standby's
CA Unicenter Administrator - Woolworths
(2010-01 - 2011-09)
- Active system monitoring
- Reporting daily outages
- Logging incidents
- Liaising with standby's
Service Analyst - Woolworths
(2011-10 - 2018-03)
- Active system monitoring
- Reporting daily outages
- Logging incidents
- Liaising with standby's
Service Analyst and Problem Admin - Woolworths
(2018-03 - 2019-04)
- Report Design and Development
- Logging of Problems on the CA Unicentre
- Liaising with Managers, Business Competencies and standbys
- Report for WFS and meeting with the team for WFS to Woolworths issues and outages
- ITIL Foundation Phase
Personal Assist - Cape Africa Renewable Energy / Yats Gopaul Consulting (YGC)
(2021-02 - 2021-08)
- Setup and arrange meetings via Media platforms i.e.: Microsoft Teams, Skype, Zoom as well as onsite (office based)
- Liaise with the Company Directors for information and feedback on projects they are involved in
- Take meeting minutes and ensure all parties receive a copy
- Create a task tracker for meeting and follow up tasks
- Do weekly follow ups from start to finish of all tasks assigned
- Liaise with suppliers about getting quotations as well as getting products such as VOIP, Medical Aid & other company requirements
- Do project follow ups as per the project tracker per site or project
- Handle the switchboard
- Scan, print and file the site documentation as well as store an electronic copy
- Open and close the office
- Drive the company vehicles to drop or collect things for the Company
- Maintained the Company compliance documents and files
- Requested quotations for the necessary skills upliftment of the employees that go to site i.e.: first aid, fall arrest etc.
Customer Service Agent - Merchants South Africa
(2021-09 - 2021-10)
- Worked on the Project Sparks team assisting customers with regard to their purchases online as well as in-store purchases
Customer Service Agent - Capita M&S Campaign
(2021-10 - 2021-11)
- Assist customers with online purchases
- Assist customers with refunds, returns and deliveries
- Stock availability
- Track orders
Junior First Line Analyst - Computacenter
(2021-12 - 2023-01)
- Assist customers with IT Queries via chat, phone and web
- Assist customers remotely on the devices
- Queue Management – clearing backlog of workload
- Logging, following up and updating tickets
Senior First Line Analyst - Computacenter
(2023-01 - 2024-06)
- Assist customers with IT Queries via chat, phone and web
- Assist customers remotely on the devices
- Queue Management – clearing backlog of workload
- Logging, following up and updating tickets
- Reporting
- Assist Junior analysts with queries and issues
- Knowledge Coach
- NQF5 – System Support with Netcampus
First Line Analyst - Frontline Management Services
(2024-06)
- Assist customers with IT Queries via email and phone
- Assist customers remotely on their devices using various remote methods
- Logging, following up and updating tickets
- Moved to Frost Dedicated Team October 2024
- Moved to Team 4 in February 2025
- Moved to Team 11 in November 2025
- MOS Certified for Outlook, Excel and Word
