CoolMotso Moabelo

I am a hardworking, goal oriented individual, who enjoys a challenge and tackles each task with a systematic and coordinated approach. I have a good sense of humor and am a strong team player with a winning mind-set. My experience includes working as a customer service representative, which has helped me develop the necessary skill requirements, vital for productive contribution towards successful Call Centre Operation.

Such skills would include developed and strong communication skills, managing multitasking with ease and keeping up as a fast learner within the team. I am a punctual, patient, flexible and well –organized, and I would greatly appreciate an opportunity to further develop professionally within your organization, while contributing my own acquired skill set towards organizational growth and success.

Customer Service Agent at DO IT BPO (2025-03 – 2025-12)

• Responding promptly to customer inquiries via phone, email, chat, or in-person
• Managing billing queries and processing payments if applicable.
• Trouble shooting
• Assist inbound care consultants by answering questions and providing guidance and feedback
• Handling complaints or issues regarding vehicle tracking, security alerts, or subscriptions.
• Assisting customers with activating, renewing, or upgrading tracking services
• Updating customer details and ensuring data accuracy in the system.
• Monitors and ensures inbound care consultants are remaining on task
• Ensure customer satisfaction and provide professional support
• Achieve resolution in the first contact according to empowerment and assertive escalation when required

Digital Care Agent at CATCH CONSULTANTS (2024-09 – 2025-02)

• Provide customers with support internet, MROs, connectivity problems
• Assist with billing queries
• Trouble shooting
• Assist inbound care consultants by answering questions and providing guidance and feedback
• Keeps management informed in issues and problems
• Handle customer complaints, provide appropriate solutions and alternative within time limits
• Comply with defined procedures and correct use of methods
• Monitors and ensures inbound care consultants are remaining on task
• Ensure customer satisfaction and provide professional support
• Achieve resolution in the first contact according to empowerment and assertive escalation when required

Customer Service Representative (Gaming) at CSS CREDIT SLUTIONS (2023-05 – 2023-11)

• Handling any in-game queries.
• Trouble shooting all game related issues
• Implementing relevant translation procedures to international non-English-speaking customers and alternatives within time limits.
• Processing refunds
• Responding to queries via email and chats
• Respond to technical and/or account related queries
• Keeps management informed in issues and problems
• Handle customer complaints, provide appropriate solutions and alternative within time limits
• Comply with defined procedures and correct use of methods
• Monitors and ensures inbound care consultants are remaining on task
• Ensure customer satisfaction and provide professional support
• Achieve resolution in the first contact according to empowerment and assertive escalation when required

Customer Service Representative and Floor Support at DASH BPO SOUTH AFRICA (2021-11 – 2023-11)

• Prioritize and process customer request submitted by telephone, email and live chat
• Assist inbound care consultants by answering questions and providing guidance and feedback
• Keeps management informed in issues and problems
• Handle customer complaints, provide appropriate solutions and alternative within time limits
• Comply with defined procedures and correct use of methods
• Monitors and ensures inbound care consultants are remaining on task
• Ensure customer satisfaction and provide professional support
• Achieve resolution in the first contact according to empowerment and assertive escalation when required

Customer Service Agent at PLP SOUTH AFRICA (2018-11 – 2019-10)

• Source request as prescribed by PLP policies and procedure
• Handle all enquiries professionally and as efficiently as possible
• Keeping abreast of events, current affairs to ensure good general knowledge
• Excellent knowledge and usage of the internet
• Providing the client with their information within the 24-hour time frame
• Answer incoming calls within prescribed time frame
• Respond to email enquiries timeously and effectively
• Extract and capture accurate information from the caller
• Utilize the system correctly and accurately
• Project a friendly, pleasant demeanor both internally and externally
• Ensure that any compliments received are communicated to the relevant agent and team
• Capture the correct responses as prompted on the system
• Capture and escalate any complaints received immediately
• Work well as part of a team
• Managing client responses as prescribed by PLP's policies and procedures on a Web/App based program
• Managing and taking full accountability for all customer interactions

Call Centre Agent at WORLDWIDE ADVISORY SERVICES (2018-06 – 2018-07)

Dealing with Cell C insurance claims

• Administration
• Following up with Couriers
• Helpdesk queries
• Tickets, responding clients via email
• Escalation feedback
• Claim processing
• Queries and feedback
• Answering inbound calls
• Outbound calls

Matric – Summat College (2014)

Call Centre Certificate – SHATEMA ACADEMY (2012)

Electrical Engineering in Electrical Engineering – CENTRAL JOHANNESBURG COLLEGE