Cyle Nobel

Experienced hospitality professional with over 10 years' experience in front office, guest relations, and duty management roles across hotels, boutique hotels, and cruise operations. Demonstrated ability to manage shifts independently, deliver consistent guest service, and support operational efficiency across departments. Exposure to reputable hospitality brands and high-volume guest environments.

Night Shift Duty Manager (Fixed-Term Contract) at Dorp Hotel (2025-09 – 2026-03)

• Manage hotel operations during night shift, acting as senior on-duty representative
• Oversee guest check-ins and check-outs, ensuring accuracy and service standards
• Handle guest queries, complaints, and service recovery independently
• Process accommodation and extras payments in line with financial controls
• Conduct site inspections and ensured overnight operational readiness
• Complete administrative duties including reporting and filing

Front Office Supervisor at Wink Aparthotels (2023-12 – 2024-03)

Temp position

• Supervised front office operations for short- and long-term stays
• Managed bookings, guest communications, and tenant queries
• Processed guest and tenant payments accurately
• Handled correspondence via email, phone, and WhatsApp platforms
• Supported administrative functions including filing and reporting

Front Office Host at Village and Life (2023-05 – 2023-11)

• Delivered end-to-end guest services including check-in, check-out, and rooming
• Managed hotel operations independently during solo shifts
• Coordinated guest requests including tours, transport, and special arrangements
• Supported restaurant, housekeeping inspections, and kitchen operations as required
• Responded to emails and telephone enquiries professionally
• Assisted with administrative duties and daily operational support

Front Office Supervisor at Wink Aparthotels (2022-07 – 2023-05)

• Supervised front office operations for short- and long-term stays
• Managed bookings, guest communications, and tenant queries
• Processed guest and tenant payments accurately
• Handled correspondence via email, phone, and WhatsApp platforms
• Supported administrative functions including filing and reporting

Permanent Part-Time Sales Assistant at Old Khaki (Blue Route Mall) (2021-02 – 2022-04)

• Delivered customer service and point-of-sale transactions
• Merchandised stock and maintained visual standards
• Assisted customers with product selection and sales
• Supported team operations and store presentation

Receptionist at Hout Bay Manor (2015-12 – 2016-05)

• Managed front desk operations including check-ins, check-outs, and reservations
• Processed guest payments and conducted night audit procedures
• Sold boutique items, tours, and transfers
• Coordinated restaurant reservations and guest arrangements
• Performed administrative duties including filing and correspondence

Receptionist (Contract) at P&O Cruises Australia (2015-09 – 2015-10)

Reason for leaving: Family emergency

• Managed passenger cruise card loading and refunds
• Assisted with guest enquiries, complaints, and lost property
• Provided onboard guidance and guest support
• Conducted guest tours during final cruise days
• Supported turnaround day operations

Guest Relations Officer at The Table Bay Hotel (2014-04 – 2015-08)

• Supported group, VIP, and event check-ins
• Assisted concierge and reception teams during peak periods
• Provided lobby-based guest assistance and service support
• Coordinated restaurant reservations and guest arrangements
• Completed administrative tasks including month-end support

Front Desk Agent at Urban Chic Boutique Hotel (2013-03 – 2014-04)

• Managed reservations, check-ins, check-outs, and payments
• Sold tours and arranged airport transfers
• Supported housekeeping logistics and stock ordering
• Assisted guests with luggage and concierge-style requests
• Performed administrative and front desk support duties

International Hotel Management in Hotel Management – Varsity College