Cynthia Maluleke

Experienced Logistics and Retail Operations professional with over 15 years of progressive responsibility in supply chain coordination, store management, and team leadership. Proven track record of managing imports, optimising processes, driving sales performance, and building strong stakeholder relationships. Skilled in SAP and ERP systems, logistics coordination, and operational efficiency, with a consistent history of exceeding KPI targets.

Store Manager - Kremers Safety and Security Workwear

(2023-05)

• Increased sales by 40% and improved delivery turnaround time by 65% through process optimisation.
• Delivered a consistently welcoming, solution-focused in-store experience that strengthened customer retention and loyalty.
• Built and maintained strong client relationships, growing the repeat customer base and improving customer lifetime value.
• Leveraged in-depth product knowledge to recommend tailored workwear and safety solutions, increasing average transaction value through effective upselling.
• Strengthened team collaboration and communication, improving store service ratings and customer feedback scores.
• Streamlined the end-to-end customer journey — from needs assessment to order fulfilment — reducing processing times.
• Maintained high accountability by proactively following up on orders and commitments, reducing errors and increasing on-time fulfilment rates.

Imports Logistics Coordinator - Datacentrix Logistics

(2017-12 - 2023-05)

• Managed end-to-end import processes, ensuring timely and accurate delivery of goods.
• Processed orders via SAP, HP, Cisco, and ERP systems, applying correct Incoterms and pricing structures.
• Coordinated with suppliers, freight forwarders, and internal teams to streamline logistics operations.
• Handled invoicing, receipting, returns, and credits with accurate exchange rate application.
• Tracked shipments and proactively resolved delivery issues to minimise disruption.
• Managed and updated daily ETA reports, ensuring accurate shipment tracking and proactive communication with customers and sales teams.
• Compiled and maintained monthly EXCO reports, delivering clear insight into logistics performance and operational metrics.
• Prepared and organised import documentation for audit purposes, ensuring compliance with regulatory and internal standards.

Advanced Microsoft Office Certificate - Boston City College (2015)