Daisy Mazibuko

Customer Support and Administrative Specialist with over 8 years of experience in retail and contact centre environments. Proven ability to manage high volumes of customer inquiries, coordinate scheduling, and maintain accurate records while delivering excellent service. Experienced in CRM systems, client follow-ups, and remote communication tools. Highly organised, detail-oriented, and committed to improving customer experience and operational efficiency.

Virtual Assistant & Receptionist at Turnkey Receptionist (2024-09 – 2025-08)

• Managed inbound customer inquiries and provided timely, professional support
• Scheduled appointments and coordinated bookings using Calendly
• Conducted follow-ups with clients and service providers to confirm appointments
• Communicated with internal teams via Slack to ensure smooth service delivery
• Maintained accurate records and updated customer information in internal systems

Customer Service & Order Specialist at Merchants (PepsiCo) (2021-12 – 2022-10)

• Handled outbound customer interactions and provided product support
• Assisted customers with orders, queries, and issue resolution
• Maintained accurate customer records using CRM systems
• Delivered a high standard of service while meeting performance targets

Customer Service Consultant at Auto & General Services (Australia) (2019-01 – 2021-08)

• Managed 80+ inbound calls daily, resolving customer queries efficiently
• Achieved high first-call resolution through effective problem-solving
• Handled escalated queries with professionalism and empathy
• Logged and tracked customer interactions using CRM tools

Retail Sales Assistant at Adidas Pty Ltd (2017-02 – 2018-04)

• Delivered customer service and assisted with in-store inquiries
• Managed stock replenishment and merchandising
• Processed transactions and handled cashier responsibilities

Beauty Advisor at Clicks Pharmacy (2015-10 – 2017-12)

• Assisted customers with product selection and skincare advice
• Maintained stock levels and merchandising standards
• Provided a positive and engaging in-store customer experience

Skills Programme in Human Resources – iQ Academy (2025)

National Senior Certificate – Rand Park High School (2014 – 2014)