Dale Faulmann

I am a highly detail-oriented and results-driven Credit Control and Collections Manager with over 16 years' experience leading high-performing teams within the financial sector. I bring strong expertise in cash flow management, debt recovery strategies, and building lasting client relationships. Adept at driving operational efficiency through staff training, performance management, process improvement, and legal compliance, I have a proven ability to implement policies that reduce outstanding debt, maximise cash collections, and streamline departmental operations.

I am equally effective in both traditional office-based and remote working environments, with a clear focus on supporting business success.

Credit Control Supervisor at Wavenet (2025-02 – Present)

• Build and maintain strong relationships with senior stakeholders to support timely payment of high-value accounts.
• Oversee the full debtors function, ensuring effective credit control processes and compliance with company policies.
• Lead, mentor, and motivate the Credit Control team, promoting a positive culture and high performance.
• Allocate accounts based on workload, priority, and risk to ensure efficient task distribution.
• Prepare cash flow reports and provide detailed analysis of collection performance.
• Set departmental collection goals, targets, and KPIs, monitoring progress against agreed objectives.
• Proactively chase overdue payments and manage accounts in arrears, recommending appropriate remedial action where required.
• Provide training, coaching, and development to improve team capability and ensure best-practice standards.
• Reconcile customer accounts, investigate discrepancies, and resolve queries or disputes promptly and professionally.
• Manage escalated customer account issues while maintaining strong customer relationships.
• Collaborate with Sales and Credit Control teams through regular meetings to remove payment barriers and improve cash flow.
• Maintain customer accounts accurately, ensuring data integrity and timely updates.
• Monitor debtor ageing and collection performance to identify risks and trends.
• Drive the timely collection of outstanding balances in line with agreed targets.
• Review overdue accounts and implement appropriate recovery actions.
• Escalate significant overdue balances in accordance with internal procedures.
• Review and approve account settlements within delegated authority limits.
• Support ad hoc business projects by providing credit control expertise and operational insight.
• Conduct performance reviews and appraisals, setting clear objectives aligned with organisational priorities.

Credit Control Supervisor at Eduvos Pearson (PIHE) (2019-11 – 2025-11)

• Team Performance Reporting
• Legislative Compliance
• Legal Coordination
• Dunning Process Oversight
• Policy Adherence
• Credit Note Approvals
• External stake holders Negotiations
• Operational Efficiency
• Collections Strategy Development

Regional Debtors Manager - Collections at Damelin College (2014-09 – 2019-10)

• Oversee Collections Operations
• Credit Applications and Credit limits implementations
• Dunning Process Compliance
• Monthly Reconciliations
• Financial Forecasting
• External Debt Collector Coordination
• Approval of Credit Notes & Journals
• Call Monitoring & Quality Control
• Target Setting & Progress Monitoring
• HR File Maintenance
• HR Issue Resolution

Collections Debt Manager at College SA (2012-05 – 2014-07)

Credit Controller at College SA (2010-03 – 2012-04)

• Achieve Monthly Targets
• Daily Performance Monitoring
• Resource Allocation for Team Leaders
• Performance Reporting
• Mediation & Investigation
• Regular Performance Reviews
• Escalated Query Resolution
• Turnaround Time Adherence

National Diploma in Human Resource Management (NDHRM) – CPUT - Cape Peninsula University of Technology (2010 – 2013)

FET Certificate in Telecommunication and network operations – NorthLink College and Telkom SA (2009 – 2010)

Matric Grade 12 – Parow High School