Daleel Abrahams

Results-driven Business Analyst with extensive expertise in implementing and optimizing Integrated Workplace Management Systems (IWMS) within complex, multi-stakeholder environments. Brings a proven track record of leading large-scale Archibus IWMS projects in higher education (Wits University, University of Cape Town), driving operational efficiency, and enabling data-driven decision-making across Facilities Management functions. Core business analysis competencies are enhanced by a unique blend of industry experience, including financial systems integration within the insurance sector (Old Mutual) and billing assurance in telecommunications (Vodacom).

This cross-industry perspective enables a holistic approach to process design, system integration, and stakeholder management. Leverages a strong foundation as a Certified Internal Auditor to deliver significant added value in IT and financial environments. This background provides a critical lens for:

Business Analysis at Stellenbosch University (2026-08 – Present)

I lead the discovery and documentation of current-state (as-is) processes and help design future-state (to-be) processes across academic and support departments.

• Designing and validating finance integrations between core systems (e.g., Policy Admin, Cash Management) and general ledgers (Oracle).
• Implementing rigorous internal controls and compliance frameworks (Sarbanes Oxley) within system workflows and business processes.
• Enhancing reporting accuracy and reliability through risk-aware requirements gathering and control validation.
• Ensuring that technology solutions not only meet functional needs but also adhere to governance, risk, and compliance standards.
• Projects: Business Process Improvement: Enquiry Management; Business Process Improvement: Human Resources; Risk Assessment Tool Optimisation; Student Wallet.
• Current-state (as-is) analysis: Lead the discovery and documentation of existing business processes on process improvement projects. This work becomes the agreed starting point for all improvement work.
• Future-state (to-be) design: Work with stakeholders and the project team to turn current-state findings into future processes that are more efficient, consistent and ready for systems.
• Workshop facilitation: Plan and run workshops with academic, administrative and support staff to gather requirements, map processes and confirm findings.
• Stakeholder engagement: Act as the link between business units, process owners, IT and project leadership, keeping everyone aligned on scope, findings and recommendations.
• Process documentation: Produce clear, standardised process maps and supporting documents that people across the university can use for reference.
• Team collaboration: Work within a multidisciplinary project team, share analysis outputs and support colleagues across the project lifecycle.
• Plan current-state discovery for each project, including scope, the stakeholders involved, the workshop schedule and the deliverables.
• Coordinate workshop logistics and prepare agendas, pre-reading and session objectives so that sessions are focused and productive.
• Manage my analysis work against project timelines and report progress, risks and dependencies to the project lead.
• Track actions, decisions and open issues from workshops through to closure.
• Manage the review and sign-off of current-state and future-state documents with process owners and stakeholders.
• Contribute to project planning within the team structure, making sure the analysis phases fit with the overall project roadmap.
• Keep version control and good document management for all process artefacts.
• Gather information through workshops, interviews, observation and document review to build an accurate picture of how work actually gets done.
• Model current-state processes using [BPMN / Visio], including swimlanes, handoffs, decision points and system touchpoints.
• Find pain points, bottlenecks, duplicated effort, manual workarounds, control gaps and compliance risks in existing processes.
• Carry out root-cause and gap analysis to show the difference between current performance and what the business needs.
• Design future-state processes that simplify steps, clarify roles and responsibilities, and identify opportunities for automation or system improvement.
• Define and document business requirements, business rules and process improvement recommendations.
• Present findings and recommendations to stakeholders and management to support decisions.
• Impact: Through structured workshops I bring together academic, administrative and support stakeholders to agree on shared, well-documented processes. I then turn that understanding into practical to-be designs that cut inefficiency, clarify accountability and prepare the university for automation and system improvements.

Business Analysis at Wits University (2023-04 – 2026-06)

Analysis and requirements gathering for a comprehensive Facilities Management ERP system designed to streamline and integrate key operational processes across the university.

• Project 1: ARCHIBUS IWMS Implementation (Integrated Workplace Management System).
• Maintenance: Enabled efficient reporting, tracking, and resolution of facilities-related incidents.
• Capital Projects: Supported the planning, execution, and monitoring of large-scale infrastructure projects.
• Space Management: Optimized allocation and utilization of campus spaces and facilities.
• Infrastructure & Asset Management: Enhanced tracking, maintenance, and lifecycle management of physical assets.
• Fleet Management: Improved oversight and scheduling of university vehicle fleets.
• Inventory Management: Implemented controls for procurement, storage, and distribution of inventory.
• Sustainability & Energy Management: Integrated tools for monitoring and reducing energy consumption and supporting sustainability initiatives.
• Contributed to the planning process for project deliverables, focusing on effective allocation of resources and adherence to timelines.
• Managed daily stand-up meetings with internal stakeholders and external vendors to ensure alignment and progress tracking.
• Drafted and maintained project plans utilizing Agile and hybrid methodologies to accommodate evolving project needs.
• Facilitated requirements gathering workshops for configuration and development across various Archibus modules.
• Conducted business process analysis and design, ensuring streamlined operations across divisions and functions.
• Compiled detailed Business Requirements documentation for multiple modules and functionalities.
• Led development initiatives for system enhancements within Archibus and managed integration projects with external systems.
• Designed integration solutions with Oracle ERP and Student Systems to enable seamless data flow and interoperability.
• Provided input on and reviewed test cases and training materials to ensure comprehensive coverage and clarity.
• Performed quality assurance and preliminary unit testing to validate system functionality.
• Actively participated in the User Acceptance Testing (UAT) process to ensure solutions met business requirements.
• Delivered training and ongoing functional support to the user community, driving adoption and effective system use.
• Impact: Enabled the successful delivery of a unified ERP solution that improved operational efficiency, data visibility, and decision-making across multiple departments.
• Project 2: Business Process Optimisation.
• Drove business process optimisation initiatives within the Facilities Management division, focusing on streamlining operations, enhancing efficiency, and embedding best practices across key functional areas.
• Facilitated cross-functional workshops to map, analyze, and re-engineer end-to-end facilities management processes.
• Engaged stakeholders from diverse departments to identify pain points, gather requirements, and build consensus on process improvements.
• Drafted, reviewed, and implemented comprehensive SOPs to standardize critical facilities management workflows.
• Collaborated with operational teams to ensure documentation accurately reflected optimized processes and compliance requirements.
• Led training sessions to embed SOPs within daily operations and drive consistent adoption.
• Conducted gap analyses to benchmark current practices against industry standards and identify opportunities for automation and digital transformation.
• Utilized process mapping tools and root cause analysis to eliminate redundancies and s

Project Management – Google (Coursera) (2026 – 2026)

Diploma in Business Analysis – Faculty Training Institute (FTI) (2012 – 2012)

Certified Internal Auditor – Institute of Internal Auditors (2006 – 2006)

Bachelor of Commerce (B.Com) Degree in Accounting – University of the Western Cape (2003 – 2003)

Senior Certificate (Grade 12 / Matric / High School Diploma) – New Orleans High School (1994 – 1994)