Daneil Schutte

• Coached sales associates in product specifications, selling techniques to significantly increasing customer satisfaction ratings
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels of staff
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
• Training new staff member on the sales system and store operations

I am a motivated, results-driven individual with a passion for customer service and have extended experience in the travel industry where I have been enriched by interacting with different cultures. Whilst I enjoy working independently and using my own initiative, I also excel as a team player as I have an aptitude to learning quickly and am flexible in my approach to different working environments and eagerly acquire new skills and adapt to different situations. I am highly organized and efficient individual, whose thorough and precise approach to projects has yielded excellent results.

Certificates of Completion, Cruise Ship

(2007 - 2012)

Achievements

• Employee Performance - Managing Difficult People; Providing Feedback
• Customer service - Exceeding Customer Expectations; Dealing with Customer Complaints; delighting your customers
• Time Management for Maximum Productivity - Taming Time; Establishing Goals; Managing Time Together
• Crisis Management and Human Behaviour Course; Crowd Management
• Certificate for Microsoft Office, Word, Excel and Outlook Express
• Excel 2007 - Getting Started; Creating a Worksheet; Formatting Data; Editing and Printing Worksheets; Managing Worksheets; Using Charts and Objects
• Certificate In International Hospitality and Guest services
• Apollo Ship Chandlers – Welcome Aboard Orientation

(1994 - 1998)

A-levels:

• Matric National Senior Certificate Grade 12 (A-Level equivalent)