Danelleb Pillay

A young individual that aspires to learn and grow within a company. To learn and develop new skills to begin my professional journey, I am highly motivated to contribute to the team in a supportive environment. I am a fast learner, highly responsible and genuinely excited in taking on new challenges.

I have always been committed to doing my best in everything I take on. I am confident, I have a strong work ethic and positive attitude along having an attitude to work and make a positive impact and valuable contribution to the team. In my school and work life I have developed skills like communication, teamwork, time management and attention to details.

I would love to welcome the opportunity to further discuss how I can contribute to your organisation and learn from the experience. I am pursuing a degree in Business Administration. In my first year I have obtained 3 distinctions out of 6 modules.

I look forward to taking my education and using it in a practical way.

Quality Assurance agent / 2IC at Call monitoring compliance solutions (2025– Present)

Quality Assurance and compliance monitoring role with responsibilities in data analysis and agent coaching.

• Listen to call recordings to ensure compliance standards are met
• Marking scorecards
• Client collaborations
• Coaching with agents to improve quality & compliance scores
• Compiling data
• Extracting reports
• Filtering data for non-sales to identify trends for agent behaviours
• Monitoring the dashboard for nightshift agents and overseeing the shift
• Verifying sales

Training and Development / Recruitment at SRS hub (2025- 2025)

Training, development and recruitment operations for sales campaigns.

• Recruiting agents for local and UK sales campaigns; screening agents
• Training and development of new recruits
• Managing the call centre / PA
• Providing feedbacks to clients based on agents performance
• Coaching with agents
• System training

Quality Assurance Agent at Connect IQ (2023- 2024)

Quality assurance and compliance monitoring with focus on agent performance metrics.

• Listen to call recordings to ensure compliance standards are met
• Marking scorecards
• Client collaborations
• Coaching with agents to improve CSTAT, NPS, insights and compliance scores
• Compiling data
• 2IC

Call Center Agent / Lead Gen Agent / Sales Agent / Customer Service Agent at CX inter global (2023-2023)

Multi-role position in call centre operations including lead generation and sales activities.

Diploma in Business Administration – Richfield Graduate Institute of Technology ( 2025- TBC)

Matric – Solvista Secondary School (2018-2022)