Danielle Arries

Admitted attorney, legal advisor and customer service professional with 10 years of global experience.

CUSTOMER SERVICE & LEGAL ADVISOR – AWAZE (NOVASOL)

Malaga, Spain / Jan 2024 – Jul 2025

• Managed complex client disputes and complaints in line with company policy and legal standards.
• Ensured compliance with company procedures while maintaining excellent communication and service quality.
• Supported cross functional collaboration to improve customer experience and operational efficiency.

ATTORNEY – Legal Aid South Africa

Caledon, South Africa / May 2022 – Aug 2022

• Represented clients in criminal matters in Magistrates court.
• Drafted pleadings, conducted legal research, and prepared documentation.
• Provided legal advice and negotiated settlements to ensure equitable outcomes.
• Managed a large caseload independently while maintaining procedural accuracy.

PUBLIC PROSECUTOR – The National Prosecuting Authority of South Africa

Swellendam, South Africa / Apr 2020 – May 2021

• Prosecuted criminal cases including bail hearings, trials, and plea negotiations.
• Evaluated dockets and guided police investigations to ensure sound case preparation.
• Upheld justice and ethical standards under high pressure conditions.

ATTORNEY – Legal Aid South Africa

Worcester, South Africa / Nov 2019 – Dec 2019

• Represented clients in criminal matters in Magistrates court.
• Drafted pleadings, conducted legal research, and prepared documentation.
• Provided legal advice and negotiated settlements to ensure equitable outcomes.
• Managed a large caseload independently while maintaining procedural accuracy.

LEGAL ADVISOR (Claims) – LIPCO Law for All

Cape Town, South Africa / Aug 2019 – Oct 2019

• Provided legal consultation in family, labour and civil law.
• Drafted legal correspondence, settlement agreements, and contracts.

CANDIDATE ATTORNEY – Legal Aid South Africa

Worcester, South Africa / Feb 2017 – Feb 2019

§ Gained experience across criminal law, civil law, family law and labour matters

§ Participated in professional development and legal training programmes.

§ Assisted supervising attorneys with legal research, case preparation, drafting pleadings and court documents.

§ Conducted client consultations and represented clients in Magistrates court.

RETAIL ROLES (Part time while studying) – Edgars and Identity

Worcester, South Africa / 2012 – 2016

§ Customer service, handled cash, stock and customer queries in fast paced retail environment.

2016 – Bachelor of Laws Honours (LLB)

2024 to present – Master in Human Resources & Talent Management