Danielle Joseph

I am a consistent and hardworking individual, who takes ownership of any work assigned to me and work well both individually as well as in a team. I cope well under pressure and always meet my deadlines, I adapt easily to any working environment and have developed great leadership skills an people skills. I take initiative and don't wait around to be told what to do.

Working in a call center as well as physically assisting customers at Algoa Batteries has taught me how to assist customers to the best of my ability and offer quality customer an supplier experience.

Call Center Agent - Ipsas - Ipsas

(2024-05)

• Assisted customers efficiently, addressing inquiries and resolving complaints to ensure satisfaction.
• Handled high call volumes while maintaining professionalism and accuracy in communications.
• Documented interactions and followed up on client issues to ensure timely resolution.

Cic Direct Specialist - Quest - Qceberha

(2024-11)

Increased customer satisfaction by offering friendly, helpful and informative customer service. Established positive rapport with customers through various channels.

Customer Service Representative - Ipsos - Johannesburg, South Africa

(2018-06 - 2019-10)

• Built rapport with customers through courteous and professional communications.
• Maximised customer satisfaction by resolving service issues promptly.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.

Administrator - Algoa Batteries - Port Elizabeth, South Africa

(2020-09 - 2022-02)

• Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
• Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
• Liaised directly with customers to meet needs and maintain satisfaction.
• Monitored and controlled office inventory, ensuring adequate supply levels and timely product ordering and efficient resource management.
• Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
• Managed client communications by answering phones and corresponding through email.

Matric certificate - Silver Oaks High School (2013-01 - 2017-12)

Certificate - Business administration - Guest Resource Center