Darron Fortes

I am passionate about working in the customer service industry and together with my strong attributes of being a good team player, flexible and a good problem solver; I believe that I can be an asset to your company.

• Customer Liaison
• Confirming vehicle problems by listening to customer requests
• Scheduling appointments for vehicles
• Confirming vehicle warrantee and service coverage by examining previous records and explaining coverage and exclusions
• Creating estimates for repairs and services
• Keeping customers updated on the progress of their vehicles
• Delivering customers vehicles on time
• Negotiating repair and service costs
• Ensuring that post repair follow ups are carried out

College of Cape Town - Motor Mechanics (2006-2008)

AA Training Academy - Motor Mechanics (2006-2010)

Cape Peninsula University of Technology - Project Management/Public Relations (2015-2016)

VW International Service Advisor Certification 2017

Audi International Service Advisor Certification 2019