ICT Infrastructure Support
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Sports enthusiast: I thrive on the energy of competition and staying active.
Fishing fan: Patience, calm, and the joy of a good catch are part of my rhythm.
Financial stability seeker: I am focused on building a secure foundation for the future.
Outdoors lover: Nature is my recharge station—whether it’s hiking, camping, or just breathing fresh air.
Traveler at heart: Exploring new places and cultures excites me, feeding both curiosity and adventure.
Experienced IT professional with a strong background in system administration, infrastructure support, and SLA-driven service delivery. Skilled in problem solving across complex technical environments, with expertise in troubleshooting hardware, software, and network issues. Proven ability to lead IT projects, ensuring timely completion and alignment with business goals.
Adept at managing customer support operations, implementing ITIL best practices, and maintaining compliance with strict Service Level Agreements (SLAs). Recognized for combining technical proficiency with effective team leadership to optimize performance and enhance user satisfaction.
Matric – St Owens High, Cape Town (2004)
Relevant coursework: [CompTIA A+Course 1], [ITIL Foundation]
All experience is on the job training throughout my working career
