Dashenka Naidoo

I am a self motivated woman with a positive outlook on life and on people. I have overcome obstacles by evaluating a situation and taking a step back from it and then re-evaluating from an outsider's perspective, making sure I understand the challenge and finding a solution that is best suited to all parties involved. I am a person always working towards a goal in life.

My personal goal is to be in an achiever in my career and to excel in any task I might meet along the way. I am a self starter and work without supervision. I also believe in going the extra mile. Having over 15 year's experience in the Tourism industry, it is my desire to pursue a career in your organization as I am prepared to take on a new challenge and I can assure you that my continued focus, ambition, loyalty and dedication to fulfil all objectives of the organization.

Travel Consultant - Thompsons For Travel

(2022-04)

• Consulting with client on their travel requirements
• Receiving travel enquiries via email, telephone enquiry and live chat
• Finding the correct flights and accommodation to meet the clients expectations
• Meeting Target
• Putting together travel itineraries

Travel Specialist - Abercrombie & Kent

(2018-09 - 2020-05-31)

Due to the Co-Vid 19 pandemic I have been retrenched.

• Acknowledge and correspond with agents
• Tailor make itineraries based on the guests budget, points of interest
• Negotiating more competitive rates
• Creating Honeymoon packages
• Working through problems and Challenges while clients are on the ground

Team Manager for Dertour - Go – Vacation – Subsidiary of Tourvest Inbound Operator

(2017-05 - 2018-08)

Offered a higher position at Abercrombie & Kent

• Managing 15 team members
• With the assistance of the IT division, designed a direct booking system where bookings are immediately written into Tourplan without manual intervention
• Blockout dates and Freesale availability updates
• Assisting the team with challenges and problem solving while the clients are in South Africa
• Margin management and controlling the teams losses
• Trying to revisit and re-negotiate low financials to achieve a higher profit
• Running of weekly and monthly team operation and financial reports
• Attend Team Managers meetings on A weekly basis

Team Manager for Dertour - Welcome Tourism Services

(2012 - 2017-05)

Due to the partnership between Tourvest and Dertouristik Go Vacation was established and the Dertour account moved from Welcome Tourism Services to Go Vacation. All staff on the Dertour account were seconded to Go - Vacation.

• Managing 15 team members
• With the assistance of the IT division, designed a direct booking system where bookings are immediately written into Tourplan without manual intervention
• Blockout dates and Freesale availability updates
• Assisting the team with challenges and problem solving while the clients are in South Africa
• Margin management and controlling the teams losses
• Trying to revisit and re-negotiate low financials to achieve a higher profit
• Running of weekly and monthly team operation and financial reports
• Attend Team Managers meetings on A weekly basis

Travel Specialist for Dertour - Welcome Tourism Services

(2008-09 - 2012)

Promoted to Team Manager for the Dertour Team within Welcome Tourism Services

• Capture the work received from our Agent into Tourplan that the Dashboard has not been loaded
• Pick up and drop off details for all transfers and touring must be updated in the booking information
• Room configuration and linking, Dertour reference and sequence numbers
• Rate comparisons and re-negotiations
• Creating files according to Clients name
• Corresponding with the Agent in Germany
• Working through problems and challenges
• Negotiate where necessary for Value Add ons or better rates
• Running weekly, monthly Financial reports
• Monitoring and controlling the teams margins and losses

Travel Consultant for Dertour - Welcome Tourism Services

(2006-09 - 2008)

Promoted to Travel Specialist also within Welcome Tourism Services

• Collecting the daily work from the Team Support
• Confirming bookings with the properties based on the type of booking
• Creating booking Files
• Calling the suppliers to check availability

Team Support - Welcome Tourism Services

(2006-01 - 2006-09)

Promoted to Travel Consultant also within Welcome Tourism Services

• Data Capturing the bookings received daily
• Filing Clerk
• Calling the suppliers to check availability

CATHSETA Leadership Development Programme - University of Witwatersrand Business school (2017-09)

N4 - Travel and Tourism - Intec Correspondence College (2009)

NDIP - Travel and Tourism Management - Tshwane University of Technology (2006)

Matric Certificate - Laudium Secondary School (2005)