Dave Wantumba

Entry-level IT Support Technician with a Diploma in Information Technology and Cisco CCST certification. Skilled in help desk operations, ticketing systems, and remote desktop troubleshooting. Hands-on experience in hardware/software installation, Windows environments, and networking fundamentals. Strong background in customer service and clear communication, ensuring effective problem resolution. Currently preparing for CCNA certification to deepen networking expertise.

I am an adaptable IT support professional with hands-on experience in hardware setup, troubleshooting, and customer service. As a Junior IT Technician at Yorara Energie, I configured devices, resolved 15+ weekly user issues, and maintained IT inventory while escalating complex problems with thorough documentation. Previously, as a Help Desk Technician at Infusion Social Club, I supported retail operations by diagnosing and fixing hardware, software, and POS system issues, ensuring uninterrupted business performance.

Across both roles, I consistently delivered clear communication, reliable technical support, and improved system uptime.

I hold a Diploma in Information Technology from Richfield Graduate Institute of Technology, where I gained a strong foundation across systems, programming, networking, databases, and IT project management. My academic background is complemented by industry-recognized certifications, including the Cisco Certified Support Technician (CCST) in IT Support, Cisco Computer Hardware Basics, and Cisco Operating Systems Basics (all earned in 2025). I am currently preparing for the CCNA certification to deepen my networking expertise and strengthen my technical support capabilities.