Dawid Myburgh
Customer Service Manager
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About
I possess the willingness to work not just hard, but also smart. I prefer learning the most efficient way to complete daily tasks and have the ability to find ways to save time. I care about my job and complete all projects while maintaining a positive attitude.
I strive to do more than is expected and don’t waste valuable company time attending to personal issues. Attending to work on time is important to me. I am dependable and responsible. Above all else, I maintain a sense of honesty and integrity.
Experience
1.
Imperial RFDC / Auto & Truck Tyres | July 2013 Present 9 years , 8 Months
[Promoted to]: Customer Service Manager Responsible for Dedicated contract cu stomer service , Accountable for fleet distribution vehicles including maintenance planning , maintain a safe and reliable fleet ,
Management of the dispatch operation Team and Admin Staff, Management of daily HSSE requirement s, Financial Management including budgets and forecasts , Daily KPI stat s to measure efficiency levels , Handling customer delivery queries , Ensure accurate billing to the client
[Promoted to]: Junior Transport Manager Management of 4 Driver
Controllers, 42 Driver and Fleet of 4 9 Vehicles . Ensure compliance to the legislation and company rules and procedures, Driver management and support and weekly wages, Chair all department staff Hearings and dismissals. Staff communication & toolbox talks.
[Promoted to]: Senior Transport Controller Oversee and Management of 4
Driver Controllers , Fuel Management and reporting, Vehicle audits, Cost management (Fuel, Kilometres Maintenance and Overtime), Manage cleaning & sanitising of trucks and trailers, Ensure continuous client interaction, communication, and feedback.
Transport Controller Load administration of inbound and outbound fast moving consumer freight, Planning and scheduling maintenance of vehicles and trailers, Briefing and debriefing of drivers, Tracking of vehicles, Drive cam reporting, POD Management , Administrative and Reporting functions
Reason for leaving: Seeking new challenges
Jamtrack (White Horse | Sept 2011 June 2013 1 Year, 9 Months)
[Promoted to]: Shift Leader Cross check border list, Inform companies about their estimated load arrivals, Monitor priority loads from DRC, ZAM and RSA, Follow up on any irregularities, Contact Drivers, Ensure all relevant parties has been informed, Update north vehicles, Check other stations regularly to ensure t hey are up to date, Monitor convoys to DBN Mus JHB
Tracking Controller Monitor high priority vehicles , assist shift leader with any other duties , Report irregularity stops of vehicles
Education
Currently in first year of Supply Chain & Logistics Diploma by Open Learning Group
Grade 12: Hoërskool Kempton Park 2010