Head of Retail and operations consumer electronics at LG Electronics South Africa (2021-01 – Present)
- Current Team 16 regional managers /2 GTM managers /1 product trainer/ 109 Instore sales staff /1 Account manager
- Relationship management with Key customers (Hirsch/Klopper/Tafelberg/Indys)
- Develope and execute strategic plans for retail operations
- Analyze KPIs and review costing profits and loss
- Leading retail sellout across South Africa through instore operations
- Setting sales targets and KPIs across multiple business unit's
- Recruit train and develope regional managers
- Online store and website management of retailers through Digital transformation
- Developing sales and promotional initiatives to drive sellout
- I serve as the primary liaison between our Dubai HQ and SA ensuring overarching strategic plans are successfully aligned
- Overall management of cost and productivity with the sales team
- Market reasearch anylyzing competitor trends and customer behavior
- Managing the rollout of New product through flooring strategy
- Sales and Profit improvement through premium model mix sales plans
- New channel Business development strategy and Implementation
- Aging stock management Below 8 weeks or channel guideline
Go To Market Manager Home Appliances at LG Electronics South Africa (2017-01 – 2021-12)
- Managing the national retail sales team for Home appliances 103 members
- Sales and promotion management for sellout enhancement
- New product launches and Go to market strategy execution
- Point of sale management instore investment and design implementation
- Setting KPI and sales targets management
- Productivity management and over seeing all HR and Payroll policy
- Recruitment and training of all Staff
- Sock Turn and
- Stock planning Accuracy and forecast management
- New Business development strategy and customer expansion plans
- Manage and oversee all Service levels and customer complaints resolution
National Sellout Manager at LG Electronics South Africa (2011-01 – 2017-12)
- Manage and create sellout activitys through main channels
- Relationship management with Key customers (Hirsch/Klopper/Tafelberg/Indys
- Negotiating floor space and planograms to enhance flooring and brand visibility
- Train and manage merchandisers across South Africa
- Develope product training and sales programs for all instore staff
- Point of sale development to enhance instore customer experience
Regional Hub Manager East Rand at LG Electronics South Africa Enav8 Field Marketing (2011-01 – 2011-12)
- Managing Field Team In the East Rand area
- Merchandiseing and POS placement and execution
- Create Sellout activity and Implement weekend promotion
- FSM Training on all LG products
- Promoter sales target management and team managment
