Delly Dlamini

Presenting the product and producttalk Advice on best use of product Handle customer questions/queries

Deli Assistant / Supervisor at Pick n Pay (2007-11 – 2010-12)

• Presenting the product and producttalk
• Advice on best use of product
• Handle customer questions/queries
• Handle product display
• Placing orders
• Delegating of tasks to subordinates
• Training new counter/deli staff
• Data Capturing
• Compiling monthly stats

Administrator at Khukhula Care (2011-01 – 2014-11)

• Administrative functions such as filing, faxing, photocopying, etc.
• Answering of all calls and frontline office duties
• Provide support to the payroll
• Ordering and monitoring of stationery
• Booking of meeting rooms
• Schedule staff meetings and record minutes
• Maintaining an efficient filing

Debt/Financial Advisor at Mzansi Debt Clinic (2015-11 – 2017-10)

• Provide impartial and confidential information, advice and guidance to individuals with financial problems
• Researching cases
• Identifying and discussing appropriate options
• Providing information
• Offering support
• Compiling financial statements
• Preparing/distributing publicity materials and displays
• Attending meetings

Legal Administrator at Intelento (2017-10 – 2018-10)

• Debt review / legal assessment
• Calling clients to send documents that need to go to court
• Reviewing documents before sending them to clients
• Checking the consumer's application
• Ensuring that all creditors are correct as per information provided by the consumer
• Printing of affidavits that need to be signed
• Explaining to clients why they have to sign documents
• Loading of signed documents on system (IDocs)
• Attending meetings

Sales Agent at Mamela Consulting (2019-03 – 2021-03)

• Make multiple outbound calls to potential customers
• Deliver customized, targeted sales strategies
• Share information about company/product by following sales scripts
• Facilitate future sales
• Answer potential customer questions and follow-up call questions
• Close sales and lead customer through purchasing process
• Understand customer needs and offer solutions and support
• Maintain record of calls through computerized system
• Research potential leads from business directories, web searches, or digital resources
• Create and maintain a list/database of prospect clients
• Work with sales team to close sales
• Cold call potential sales leads

Salesperson at Unlimited Grocorp (2021-03 – Present)

• Make multiple outbound calls to potential customers
• Collect and capture client details on the system
• Sell Gap cover, life and accident insurance
• Answer potential customer questions and follow-up call questions
• Close sales and lead customer through purchasing process
• Understand customer needs and offer solutions and support
• Maintain record of calls through computerized system
• Create and maintain a list/database of prospect clients
• Work with sales team to close sales
• Cold call potential sales leads

Grade 12 – KwaMgaga High School (2005)

Certificate in Introduction to Secretarial Administration – Intuition College (2006)

Certificate in Microsoft Office 2000 Specialist – Intuition College (2006)

Certificate in Business Computing – Durban Computer College (2008)

Certificate in Call Centre Training Course – Cornerstone (2013)