EMPLOYER : Fresenius Kabi
POSITION : IT Technician
PERIOD OF EMPLOYMENT : July 2023- 31 October
REASON FOR LEAVING : Resigned.
DUTIES:
- Reset users passwords in AD
- Give user software permissions in AD
- Create users in AD
- Assign group permission to users in AD
- Configure Mitel deskphones
- Network support
- Configure microsoft teams
- Microsoft exchange server
- Answer incoming calls from users and assist them remotely
- VMWare
- Active Directory
- Microsoft 0365 admin center
- Order stock from suppliers
- Backup tapes
- Router and switch configuration
- Microsoft server 2019
- Server support
- Barcode scanner support
EMPLOYER : Dimension Data(NTT)
POSITION : IT Technical Support
Representative
PERIOD OF EMPLOYMENT : June 2022 - June 2023
REASON FOR LEAVING : Resigned
DUTIES:
- Reset users passwords in AD
- Give user software permissions in AD
- Create users in AD
- Assign group permission to users in AD
- Configure cisco jabber
- Network support
- Intune
- Azure
- Configure Cisco Deskphones
- Configure microsoft teams
- Configure Webex
- Microsoft exchange server
- Answer incoming calls from users and assist them remotely
- Assign tickets to relevant groups in the company.
- VMWare
- Azure Active Directory
- Microsoft 0365 admin center
EMPLOYER : HeroTel / Igen
POSITION : Tier 1 Helpdesk Support Agent PERIOD OF EMPLOYMENT : September 2019 – August 2020 REASON FOR LEAVING : Contract /Resigned
DUTIES:
- Configuration of routers and switches Mikrotik
- Configuration ofrouters(DLink,TPLink,TotoLink)
- Configuration of Access Points(DLink,TPLink,Ubiquiti)
- Networking and providing support for Windows and Macintosh.
- Provide support with printer setups via wifi or on network(cable).
- Network monitoring (The Dude application)
- Internet and Email setup on apple, android and windows
- Creating email accounts on Imin.
- Network support
- Assist with sales (Internet Packages)
- Assist clients with support telephonically .
- Remote Support
EMPLOYER : Incredible Connection
POSITION : IT Technician
PERIOD OF EMPLOYMENT : Mar 2019 – September 2019
REASON FOR LEAVING : Resigned
DUTIES :
- General maintenance of IT equipment.
- Understanding and navigating SAP and CRM
- Networking and providing support for Windows and Macintosh.
- Provide support with printer setups and software installation
- Routine maintenance of user hardware upgrades and software updates
- Internet and Email setup on apple, android and windows
- Provide software updates on GPS, Xbox and PS4 gaming consoles
- Co-ordination of warranty repairs with our suppliers
- Network support
- Management of customer data backup and retrieval scheme
- Assist with sales of IT hardware, software and networking products
- Assist customers with support telephonically.
- Logging calls with suppliers and third party vendors
EMPLOYER : BVSA Accounting and Financial Services.
POSITION : IT Support Engineer
PERIOD OF EMPLOYMENT : 15 Jan - 15 April 2018
REASON FOR LEAVING : Contract Ended.
DUTIES :
- Network Support
- Desktop Support Remote Support
- System Support
- Sage Software Support
- Pastel Software Support
- Active Directory
- Windows Server 2012
- Print Server
- Microsoft Exchange(Email accounts)
- 3rd Party Vendors
- Give users access to shared drives on server.
EMPLOYER : Dimension Data
POSITION : IT System Support Consultant
PERIOD OF EMPLOYMENT
: March - April 2017
REASON FOR LEAVING : Contract Ended
DUTIES
- Server Management (Dealer Server Monitoring).
- ERP SAP Support.
- SAP CRM Call Management System.
- Sharepoint (iPartner online application support.)
- Motovate application support.
- Resetting user password for VWSA systems.
EMPLOYER : Nelson Mandela Metropolitan University
POSITION : ICT Technician
PERIOD OF EMPLOYMENT
: AUG 2016 - Feb 2017
REASON FOR LEAVING : Contract Ended
DUTIES:
- Receive and log calls on CRM.
- Loading computers with NMMU approved images (System Centre).
- Adding the desktop/laptops to active directory (server).
- Adding the desktop/laptops to active directory.
- Reset user password on active directory.
- Give users access to shared drives on the server.
- Connect users to printer on the print server.
- Provide support for end users PC Software, hardware and network requirements. Provide support for the computer laboratories PC software, hardware and network requirements.
- Network support
- Advise users on their specific hardware and software needs.
- Move ICT related equipment and consumables between user locations.
- Advise and assist end users in the basic use of the NMMU’ s internal network and standard applications.
EMPLOYER : Bytes Management Solution
POSITION : Customer Service Representative
PERIOD OF EMPLOYMENT
: Feb 2015 - Nov 2015
REASON FOR LEAVING : Resigned to pursue career in IT and not ATM's.
DUTIES:
- Loading Desktop/Laptops according to client image.
- Installing hardware and software.
- Installing retail tills according to client image.
- Project installations for various accounts (Retail).
- ATM instillations and repairs.
- Printer Installations.
EMPLOYER : Business Connexion(Mondelez)
POSITION : IT Support Engineer
PERIOD OF EMPLOYMENT
: Jan 2014 - Feb 2015
REASON FOR LEAVING : Contract Ended
DUTIES:
- Loading desktop/laptops with Mondelez approved images (Windows 7).
- Adding the desktop/laptops to active directory (server).
- Publish software to users (SCCM) from active directory.
- Give users access to certain folders on the shared server drive (AD).
- Create scanning folders on the print server.
- Configuring printer (TCP/IP Port) on the printer server.
- Connecting users to server printers(TCP/IP Port).
- Configure Server on Windows Server 2008,2012.
- Configuring PointX stations with correct printer names and IP address (SA,BOTS,SWAZ) to print labels.
- Setup users to use CRM 2013 in Microsoft Outlook.
- Configure handheld Motorola scanners for users (Logistics) – to scan labels.
- Setup users and Cisco phones on the Cisco management console (Desk phone/Softphone).
- Network support
- Add/delete user on the Cibecs backup console
- Setup 3G Configure modules and 3G sim cards for laptop users.
- Setup users to use VPN with 3G connection
- Troubleshooting network related issues(WAN and LAN).
- Installation and setup of network devices(Wi-Fi,WLAN,LAN)
- Setup user printers in SAP.
- Support users with basic SAP problems.
- Replace printer toners.
- Server support
- Tape backup schedules.
- Server room checks.
EMPLOYER : Business Connexion(Mondelez)
POSITION : IT Project Administrator
PERIOD OF EMPLOYMENT
: May 2012 - Dec 2013
REASON FOR LEAVING : Contract Ended
DUTIES:
- Perform various analyses of project tasks.
- Document and report on project effort estimation and costing.
- Document and report on project change management estimations and status.
- Project planning- maintain overall program plan and milestones in association with PMs.
- Coordinate weekly project reporting and check in cycles.
- Maintain project and service related dashboards as applicable.
- Project reporting to operations manager.
- Maintain weekly resource allocation schedule.
EMPLOYER : Ford Motor Company
POSITION : IT Support Engineer
PERIOD OF EMPLOYMENT
: Nov 2011 - Dec 2011
REASON FOR LEAVING : Contract Ended
DUTIES
- Loading desktop/laptops with Mondelez approved images (Windows 7).
- Adding the desktop/laptops to active directory (server).
- Give users access to certain folders on the shared server drive.
- Create scanning folders on the print server.
- Configuring printer (TCP/IP Port) on the printer server.
- Connecting user to server printers (TCP/IP Port).
- Setup 3G modules and 3G sim cards for laptop users.
- Network Support
- Replace printer toners.
- Tape backup schedules.
- Server room checks.
- Connecting user to server printers (TCP/IP Port).
