Denash Olifant
I’m a results-driven professional with experience in delivering high-quality work, solving complex problems, and collaborating effectively to achieve organizational goals
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About
Team Leader ready Reporting and Operations Professional with strong experience in call Centre environments, team supervision, reporting, compliance administration, and workflow coordination. Currently serving as 2IC (Second in Charge) and supporting the PG Glass account by managing team performance, assisting with escalations, ensuring accurate reporting, and maintaining service excellence.
Experience
Reports Administrator / Acting Team Leader (2IC) at PG Glass Account, Bedfordview (2022-02 – Present)
- Oversee team in absence of Team Leader
- Assist with queue management and escalations
- Mentor and support agents
- Draft and compile operational reports
- Update trackers and validate data
- Liaise with PG Glass supervisors and KAMs
Project Support Administrator & Personal Assistant at Uconomy Youth, Ferndale (2020-10 – 2022-01)
- Insurance claims handling (Discovery, PSG, CRM support and part code corrections)
- Call handling and escalations
Personal Assistant at Uconomy, Marshalltown (2020-08 – 2020-09)
- Email and diary management
- Research and report preparation
Call Centre Agent at Unlockd, Marshalltown (2020-07 – 2020-07)
- Inbound & outbound calls for hosts and dealerships
Education
Diploma in Human Resources in Human Resources (2021 – 2022)
End User Computing NQF Level 3 in Information Technology – EWC College (2018 – 2020)
National Senior Certificate – The Finishing College (2013 – 2017)
