Deon Ramaano
CCTV Shift Manager
About
Dedicated and Team-Oriented CCTV Shift Manager seeking to foster a collaborative and positive work environment while effectively managing staff, schedules, and operational tasks to achieve organization goals. I am a driven CCTV Shift Manager with a proven track record of (quantifiable achievement, e.g. improving customer satisfaction, reducing operational cost, increasing productivity) Seeking to contribute to a dynamic team and enhance overall company performance
Experience
Gaming Floor Officer - Fidelity Security Services
(2015-02 - 2015-10)
- Entrance Biometric Search point
- Gaming Floor Escorting Staff and guest
Control Room Operator / Surveillance Department under Silverstar Casino - Fidelity Security Services
(2015-11 - 2020-01)
- Camera Monitoring Center
- Acknowledging and resolving guest problem
- Managing large amount of inbound and outbound calls
- Complying incidents reports
- Alarm monitoring
- Access Control, assist staff search point in and out
Call Centre Agent - Fidelity ADT Technical
(2022-01 - 2023-07)
- Contact business or private individual by landline
- Deliver prepared sales script to persuade potential
- Describe product and service
- Identify and overcome objections
- Complete records of telephonic interaction order account
- Telkom and Rain alarm monitoring
- Dispatching and actioning alarms
- Escalating to management and retrieving feedback and giving back to clients
CCTV HIGH RISK OPERATOR - Fidelity ADT Technical
(2023-07 - 2024-08)
CCTV SEVERAL ACCOUNT KNOWLEDGEABLE
- Commercial monitoring control rooms and cove site, posting via email and checklist
- Deep alert. Actioning triggered alarm (snapshots) Nestle pooling and hourly checklist
- CLINIX clearing triggered alarm on proof 360 and webeye, Ptt communicating with guards on site and escaleting via WhatsApp and email
- IMPERIAL LOGISTICS ITALK PTT
- Atg system for number plates verification
- Hikcetral used to Open gates and monitor cameras on site
- ACCESS LIBRAWNS LIQUOR RUNNERS SA
- Librawn used to open gates for deport
- Hikcentral for camera monitoring
- Digital gate scanning and smart control
- ABINBEV ITALK PTT
- One time pin (generating access code for gate)
- Hikcentral for cameras monitoring
- All in one spreadsheet for truck verification
- Exevuguard used to dispatch alarms and action it
FLEET MONITORING - AMBER CONNECT
(2024-09 - 2026-03)
- Notification
- Track
- Birds eye monitoring gautrain gantuams
- Trips
CCTV CONTROL ROOM SHIFT MANAGER - Fidelity ADT Technical
(2024-09 - 2026-03)
- Overseeing the operation of the control room, including monitoring, alerting and incident handling
- Ensuring high standard of monitoring, compliance, and security procedures are maintained all time
- Assist Operators with accounts training
- In charge of 21 Operators for 12 hours
- Responsible for daily rotting operational
Education
SASSETA NQF Level 4 - Specialised Security Practice - Fidelity Training college (2025)
SASSETA NQF Level 3 - General Security Practices - Fidelity Training college (2024 - 2024)
Grade 12 - Gwambeni High School (2010 - 2010)
Basic Ambulance Assistant - Impact Emergency Technologies (2011 - 2011)
Hazards Materials Awareness - Impact Emergency Technologies (2013 - 2013)
International Fire Services Accreditation Congress Fire Fighter - Impact Emergency Technologies (2013 - 2013)
Certificate Of Security - B, A & DJ Security Training (2013 - 2013)
Certificate in Call Center - Rand Hill Academy (2022 - 2022)
National Key Point - Fidelity Corporate Service (PTY) LTD (2024 - 2024)
Voluntary Cleaning Services - University of Venda (2009 - 2009)
Computing Office - Arise business college (2008 - 2008)
Junior leadership development - Fidelity Training college (2025 - 2025)
