Deon Ramaano

Dedicated and Team-Oriented CCTV Shift Manager seeking to foster a collaborative and positive work environment while effectively managing staff, schedules, and operational tasks to achieve organization goals. I am a driven CCTV Shift Manager with a proven track record of (quantifiable achievement, e.g. improving customer satisfaction, reducing operational cost, increasing productivity) Seeking to contribute to a dynamic team and enhance overall company performance

Gaming Floor Officer - Fidelity Security Services

(2015-02 - 2015-10)

• Entrance Biometric Search point
• Gaming Floor Escorting Staff and guest

Control Room Operator / Surveillance Department under Silverstar Casino - Fidelity Security Services

(2015-11 - 2020-01)

• Camera Monitoring Center
• Acknowledging and resolving guest problem
• Managing large amount of inbound and outbound calls
• Complying incidents reports
• Alarm monitoring
• Access Control, assist staff search point in and out

Call Centre Agent - Fidelity ADT Technical

(2022-01 - 2023-07)

• Contact business or private individual by landline
• Deliver prepared sales script to persuade potential
• Describe product and service
• Identify and overcome objections
• Complete records of telephonic interaction order account
• Telkom and Rain alarm monitoring
• Dispatching and actioning alarms
• Escalating to management and retrieving feedback and giving back to clients

CCTV HIGH RISK OPERATOR - Fidelity ADT Technical

(2023-07 - 2024-08)

CCTV SEVERAL ACCOUNT KNOWLEDGEABLE

• Commercial monitoring control rooms and cove site, posting via email and checklist
• Deep alert. Actioning triggered alarm (snapshots) Nestle pooling and hourly checklist
• CLINIX clearing triggered alarm on proof 360 and webeye, Ptt communicating with guards on site and escaleting via WhatsApp and email
• IMPERIAL LOGISTICS ITALK PTT
• Atg system for number plates verification
• Hikcetral used to Open gates and monitor cameras on site
• ACCESS LIBRAWNS LIQUOR RUNNERS SA
• Librawn used to open gates for deport
• Hikcentral for camera monitoring
• Digital gate scanning and smart control
• ABINBEV ITALK PTT
• One time pin (generating access code for gate)
• Hikcentral for cameras monitoring
• All in one spreadsheet for truck verification
• Exevuguard used to dispatch alarms and action it

FLEET MONITORING - AMBER CONNECT

(2024-09 - 2026-03)

• Notification
• Track
• Birds eye monitoring gautrain gantuams
• Trips

CCTV CONTROL ROOM SHIFT MANAGER - Fidelity ADT Technical

(2024-09 - 2026-03)

• Overseeing the operation of the control room, including monitoring, alerting and incident handling
• Ensuring high standard of monitoring, compliance, and security procedures are maintained all time
• Assist Operators with accounts training
• In charge of 21 Operators for 12 hours
• Responsible for daily rotting operational

SASSETA NQF Level 4 - Specialised Security Practice - Fidelity Training college (2025)

SASSETA NQF Level 3 - General Security Practices - Fidelity Training college (2024 - 2024)

Grade 12 - Gwambeni High School (2010 - 2010)

Basic Ambulance Assistant - Impact Emergency Technologies (2011 - 2011)

Hazards Materials Awareness - Impact Emergency Technologies (2013 - 2013)

International Fire Services Accreditation Congress Fire Fighter - Impact Emergency Technologies (2013 - 2013)

Certificate Of Security - B, A & DJ Security Training (2013 - 2013)

Certificate in Call Center - Rand Hill Academy (2022 - 2022)

National Key Point - Fidelity Corporate Service (PTY) LTD (2024 - 2024)

Voluntary Cleaning Services - University of Venda (2009 - 2009)

Computing Office - Arise business college (2008 - 2008)

Junior leadership development - Fidelity Training college (2025 - 2025)