Derrick Arries

Resilient professional with a strong commitment to teamwork and adaptability. Quick learner capable of managing multiple tasks effectively under pressure. Proven ability to prioritize workload and apply new skills seamlessly, ensuring high-quality outcomes in all endeavors.

Branch Shift Supervisor at First Car Rental (2018-11 – Present)

• Recorded and organized data accurately.
• Supervised staff during my shift.
• Customer liaison
• Resolved customer queries promptly to enhance service experience
• Action any queries that arises and resolve within reasonable time
• Maintain quality work
• Ensuring faultless fleet of vehicles is provided to customers
• Ensured fleet of vehicles met quality standards for customer satisfaction
• Fleet planning and distribution for the branch
• Assisting with breakdowns and vehicle change-overs
• Proactive and always available when needed.
• Maintained availability to support team operations.

Rental Agent at First Car Rental (2009-04 – 2018-11)

• Recorded and organized data entries into the database
• Managed staff over weekends when on duty (when manager not on duty)
• Facilitated communication between customers and the company
• Addressed customer queries promptly and resolved issues within reasonable time
• Ensuring all bookings and special request are met
• Compiled and reviewed daily reports for operational insights
• Deliveries and collections
• Assisting with breakdowns and vehicle change-overs
• Maintained a fleet of vehicles in excellent condition for customer use
• Fulfilled all bookings and special requests
• Coordinated timely deliveries and collections of goods
• Maintain quality work
• Prepared and submitted monthly fuel usage reports for branch management

Delivery Agent at Imperial/Europcar (2007 – 2009-03)

• Provided customer service through telephone and in-person interactions, enhancing customer satisfaction.
• Receiving and dispatching vehicles
• Captured data accurately for analysis

Driver at Automotion (2004 – 2007)

• Managed vehicle movements efficiently to ensure timely deliveries
• Delivered goods efficiently while adhering to safety regulations and traffic laws.
• Maintained vehicle cleanliness and functionality through regular inspections and preventive maintenance.
• Communicated effectively with dispatch to optimize delivery routes and schedules.

IT Diploma in Effective Business Communication, Ms office, Visual basic 6.0, E-Commerce, Intro to Java, A+, Web Page Design-FrontPage 2000, Customer Service, Essentials of Business Administration, Project Management, 2 weeks In-service Training – PC Training and Business College (2002-01)

Matric in English, Afrikaans, Mathematics, Physical science, Biology, Geography – Blackheath High School (2001-01)