Desire Malomane

Detail-oriented Accounts Assistant with hands-on experience in accounts receivable and payable, invoicing, bank reconciliation, and cash flow monitoring within fast-paced hospitality operations. Bookkeeping-certified, with a strong track record of maintaining accurate financial records, resolving payment discrepancies, and supporting financial reporting. Combines solid front-office and administrative background with growing financial expertise to deliver reliable, compliant, and well-organised accounts support.

Accounts Assistant - Falaza Game Park & Spa - Hluhluwe

(2024-03)

• Collect and reconcile payments from clients and guests, maintaining accurate accounts receivable and payable records.
• Monitor daily cash flow and perform bank statement reconciliation.
• Prepare and issue invoices to ensure timely, accurate billing.
• Track outstanding balances, follow up with clients, and resolve payment discrepancies professionally.
• Update customer payment information and process transactions.
• Maintain organised financial documentation and ensure compliance with lodge financial policies.
• Monitor guest ledgers, ensure timely collection of balances, and support financial planning and reporting.
• Coordinate with management on account updates and reporting.

Front Office Supervisor / Reservations - Falaza Game Park & Spa

(2020-02 - 2024-02)

• Allocated electronic payments and ensured account settlements; conducted night audits and prepared daily banking reports.
• Supervised front office staff, ensuring high-quality guest service.
• Updated day sheets and managed rate loading on NightsBridge; analysed reservation data to support pricing and promotional strategies.
• Captured online reservations and telephonic bookings; handled guest correspondence and requests.
• Trained and mentored front office team on hotel policies and service standards.
• Coordinated with housekeeping and maintenance for room readiness.

Receptionist - Floreat Riverside Lodge

(2019-09 - 2020-01)

• Prepared guest bills and processed payments; managed bookings via phone, email, and in-person.
• Allocated rooms and keys efficiently and ensured rooms were ready for check-in.
• Maintained accurate guest records and files, and handled front office administrative tasks.

Reservations Officer - Orion Promenade Hotel

(2018-04 - 2019-08)

• Managed all guest correspondence and reservation requests; monitored guest ledgers and collected outstanding balances.
• Negotiated rates and packages with clients; coordinated group bookings with sales/revenue teams.
• Maintained accurate reservation records and reports, ensuring compliance with revenue standards and procedures.

Receptionist - Orion Promenade Hotel

(2015-10 - 2018-04)

• Prepared bills and pro-forma invoices, processed payments, and captured daily cash-ups from departments.
• Allocated payments and maintained accurate records; managed bookings via phone, email, or in-person.
• Operated switchboard and internal communications; handled general administrative documentation.

Bookkeeping Certification - IQ Academy

Travel and Tourism Operations Qualification - Boston Business College & City Campus