Desire Manuel

I am a Compassionate and dedicated person. I have a hands on experience in care roles. Currently doing on going practicles at the rest homes. Assisting in nutrition, hygiene, and emotional wellbeing in accordance with individual care plans. Also assisting with Activities delivering meaningful individual and group activities that enhance residents' quality of life and social engagement. I have admin experience in Banking and Forensics.

volunteer as Diversional Therapist - Avondale Life Care - Avondale

(2025-09 - 2025-10)

• Planned, scheduled, implemented, and evaluated activities for individuals and groups based on residents' functional levels, needs, and interests.
• Coordinates and participates in resident activities designed to promote social interaction.
• Assessed each resident's needs alongside Lead Diversional Therapist.
• Assists with escorting residents to and from activities.

Job placement - Capella House - Blockhouse Bay

(2025-10 - 2025-10)

• Plan, schedule, implement and evaluate programs for individual and group activities based on the residents' needs.
• Coordinates and participates in resident activities designed to promote social interaction.
• Assists with escorting residents to and from activities.
• Contributes to the development of the continuous quality improvement plan for the Activity Programme.
• Consistently act as a role model for safe work practices.
• Ensure that all incidents and accidents are reported in accordance with CHT policies and procedures.

Job placement - Avondale Life Care - Avondale

(2026-01 - 2026-06)

• Planned, scheduled, implemented, and evaluated programs for individual and group activities addressing residents' needs.
• Coordinates and participates in resident activities designed to promote social interaction.
• Assists with escorting residents to and from activities.
• Contributes to the development of the continuous quality improvement plan for the Activity Programme.
• Consistently acts as a role model for safe work practices.
• Supported development of continuous quality improvement plan for Activity Programme.
• Ensure that all incidents and accidents are reported in accordance with CHT policies and procedures.
• Provide personal care and assistance with: Hygiene, Nutrition, Hydration, Mobility.
• Supported residents during mealtime to ensure proper nutrition and enhance comfort.

Team Member - The Warehouse Atrium

(2025-10 - 2026-01)

• Managed customer service, sales transactions, inventory, store maintenance, returns and exchanges, and visual merchandising.
• Assisted customers with product selection and inquiries.
• Organized inventory on shelves and maintained stock levels.
• Collaborated with team members to ensure smooth daily operations.

Manager: Risk Administrator - Nedbank Risk Events Department

(2014-07 - 2022-03)

• Investigated suspicious account alerts to establish possible money laundering activities.
• Actioned fraud alerts and gathered documents for subpoena department to support investigations.
• Blocked and reported high-value deposits and withdrawals, contacting clients for clarification prior to unblocking and releasing funds.
• Alerts are reported for further investigations to FIC within a specified period.
• Further investigation is done to analyse account behaviour and suspicious alerts.
• Compiled end of day reports to summarize account activity and highlight potential issues.
• Provided customer service focused on increasing all products and branch profit share.

Certificate - Comprehensive care for the venerable - Kalandra Education (2025-01 - 2025-01)

Certificate - Comprehensive Care of the vulnerable person 2025 (Level 3 completed) - Kalandra Education (2025-01)

Certificate - Comprehensive Care of the vulnerable person Level 4 (In Progress) - Kalandra Education

Certificate - Comprehensive Workplace First Aid - First Aid - Meditrain (2025-10)

Certificate - Criminal Justice - University of Johannesburg (2018-04)

NQF Level 4 - Money Laundering and Bank FAIS Deposits 1A (Debits and credits) - Damelin School of Banking (2007-10)

Grade 12 - History, Accounting, Typing, Biology, English, Afrikaans - Rydal Park Secondary (1994-12)