Dharmesh Rawjee
Desktop Technician
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About
Attentive Desktop Support Technician with 17 years of correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means. Focused on details. I am also focused on putting my passion and skills to good use.
Experience
Desktop Technician - African Arete - Johannesburg, Melrose Arch
(2023-01)
Onsite Technician performing day to day desktop support activities for various clients. Clients include United Manganese of Kalahari, Bankmed, SAVC, Rail Road, Kingsley Heath and Kleos Capital.
- Managing MS365, Active Directory and Exchange Admin, SharePoint
- Remote support via Anydesk
- Day to day support via call logging system
- Printer support and Terminal server support
Desktop Technician - Left Click - Johannesburg, Bramley
(2021-01 - 2022-12)
- 1st and 2nd line desktop support
- Daily operational checks
- Using active directory
- Looking after CCTV network
- Monitoring Wifi network using the ubiguity cosole
- Solving PC and network related problems
- Logging tickets via the SysAid system
- Maintaining PC assets
- Patch management
- ESET antivirus (Monitoring and managing)
- Looking after network printers
- Monitoring PBX (YeaStar s300)
- Configuring portable phones and base stations
- Setting up email account on Exchange Admin Center
- Monitoring mimecast (Blocking mails, releasing mails)
- Configuring work tablets
- Checking backups on the domain controller
- Support for Office 365 suite
- Logging onto switches to power cycle ports
- Configuring POE equipment
- Setting up PC's for new users
- Reloading PC's
Technical Installer - ASC - Johannesburg, Germiston
(2020-01 - 2021-12)
Installation of tracker units for the Eskom for vehicles at logistics as well as liaising with Pointer South Africa to test the units. Fault finding on selected units as well.
Owner - DR Technologies - Johannesburg, Lenasia
(2016-01 - 2020-12)
Contract work for various customers on computer hardware and software. Remote desktop support via Team View and VNC. Digital print media using various vinyl substrates and heat press applications in digital print media. Also doing Heat transfer application on T-shirts and doing sublimation on various products.
Desktop Technician - FNB - Johannesburg, Sandton
(2005-01 - 2016-12)
- 1st line support
- Upgrading computers
- Technical support for networked peripherals
- Altiris software for cloning systems
- Active directory
- Testing of Network cables
- Support on all Microsoft products
- IP address configuration (Static and DHCP)
- Managed office equipment moves
- Performed software updates, hardware upgrades
- Day to day call resolutions via Siebel within SLA
- Liaising with 3rd party vendors
- Replacement of hardware
- Patching of network points
Education
Desktop Technician - Desktop Technician - MH JOOSUB TECHNICAL HIGH SCHOOL (1989-01 - 1993-12)
Programming - WITS SCHOOL OF COMMERCE (1994-01 - 1995-12)
