Diana Pilusa

Administer Code 9 and legal owner processes. Liaise with the Legal Department on salon closure notifications and true legal owner status requests. Confirm members' notice periods with EOHCB.

Credit Controller - Projects at HCSBC (National Bargaining Council for the Hairdressing Cosmetology Beauty & Skincare Industry) (2025-05 – Present)

• Administer Code 9 and legal owner processes.
• Liaise with the Legal Department on salon closure notifications and true legal owner status requests.
• Confirm members' notice periods with EOHCB.
• Provide the Legal Department with account breakdowns for salon balances.
• Follow up and escalate outstanding inspection reports for Code 9 and legal owner matters.
• Update the Code 9 master list for recordkeeping and filing.
• Remove employees from closed salons based on amended staff forms.
• Process credits according to approved Code 9 and EOHCB notices.
• Update establishments to true legal owner status following approved inspection reports.
• Perform account reconciliations to determine final amounts due to account closure.
• Follow up on final amounts due for closed salons.
• Respond to general account closure queries.
• Assist with correcting duplicate ID numbers on SAP.
• Assist with saving monthly postal returns.
• Update the returned email list.
• Provide backup support for the daily cashbook.
• Provide backup support for reception duties.

Senior Credit Controller - Assistant Team Leader at M-sure (2012-11 – 2023-08)

• Process daily debit order files for bank collection.
• Import daily unpaid files from the bank into the system.
• Assist clients with debit order queries.
• Perform daily bank reconciliations for the current account.
• Balance and import monthly and weekly FSP bordereaux for allocation.
• Manage a full debtor's book of approximately R40 million per month.
• Manage age analysis and follow up on unpaid policies.
• Update sales consultants on policies that are unpaid for more than 90 days.
• Manage the credit control query mailbox.
• Conduct internal audits of team queries to ensure service-level agreement compliance.
• Confirm premiums with the Claims Department before new claims are processed.
• Liaise with the Compliance Manager to ensure dealers making direct payments are IGF-compliant or pay through a licensed FSP.
• Process refunds for direct payments made by non-IGF-compliant dealers.
• Clear unallocated accounts by querying deposits with banks, clients, and dealers.
• Arrange and follow up on payments with SPS, dealers, and sales consultants.
• Train new team members in departmental systems, processes and SLAs.
• Assist with testing new systems.
• Prepare monthly debtor collection reports for management.

Financial Assistant (Corporate Finance Division) at CIB Insurance Administrators (2009-08 – 2012-10)

• Prepare the daily cashbook.
• Allocate client premiums.
• Manage debit order collections.
• Liaise with insurance brokers on client policy status.
• Calculate and process monthly broker commissions and administration fees.
• Respond to client account queries.
• Follow up on unpaid policies sitting on 90 days.

Accounts Clerk at Regent Insurance (Corporate Finance Division) (2007-05 – 2009-07)

• Manage the asset register.
• Process asset disposals and depreciation run on SAP.
• Reconcile cashbooks.
• Verify claims payments on Standard Online before release on Standard Bank Online.
• Assist with cash flow forecasting.
• Resolve bank queries related to unknown transactions.
• Manage the petty cash box.
• Handle cheque banking.
• Prepare periodic cash flow forecasts to support daily expense planning.
• Monitor weekly sweeps from current accounts to the call account to optimize investment returns.

BBA in Bachelor of Business Administration – Cida City Campus (2002 – 2005)