Credit Controller - Projects at HCSBC (National Bargaining Council for the Hairdressing Cosmetology Beauty & Skincare Industry) (2025-05 – Present)
- Administer Code 9 and legal owner processes.
- Liaise with the Legal Department on salon closure notifications and true legal owner status requests.
- Confirm members' notice periods with EOHCB.
- Provide the Legal Department with account breakdowns for salon balances.
- Follow up and escalate outstanding inspection reports for Code 9 and legal owner matters.
- Update the Code 9 master list for recordkeeping and filing.
- Remove employees from closed salons based on amended staff forms.
- Process credits according to approved Code 9 and EOHCB notices.
- Update establishments to true legal owner status following approved inspection reports.
- Perform account reconciliations to determine final amounts due to account closure.
- Follow up on final amounts due for closed salons.
- Respond to general account closure queries.
- Assist with correcting duplicate ID numbers on SAP.
- Assist with saving monthly postal returns.
- Update the returned email list.
- Provide backup support for the daily cashbook.
- Provide backup support for reception duties.
Senior Credit Controller - Assistant Team Leader at M-sure (2012-11 – 2023-08)
- Process daily debit order files for bank collection.
- Import daily unpaid files from the bank into the system.
- Assist clients with debit order queries.
- Perform daily bank reconciliations for the current account.
- Balance and import monthly and weekly FSP bordereaux for allocation.
- Manage a full debtor's book of approximately R40 million per month.
- Manage age analysis and follow up on unpaid policies.
- Update sales consultants on policies that are unpaid for more than 90 days.
- Manage the credit control query mailbox.
- Conduct internal audits of team queries to ensure service-level agreement compliance.
- Confirm premiums with the Claims Department before new claims are processed.
- Liaise with the Compliance Manager to ensure dealers making direct payments are IGF-compliant or pay through a licensed FSP.
- Process refunds for direct payments made by non-IGF-compliant dealers.
- Clear unallocated accounts by querying deposits with banks, clients, and dealers.
- Arrange and follow up on payments with SPS, dealers, and sales consultants.
- Train new team members in departmental systems, processes and SLAs.
- Assist with testing new systems.
- Prepare monthly debtor collection reports for management.
Financial Assistant (Corporate Finance Division) at CIB Insurance Administrators (2009-08 – 2012-10)
- Prepare the daily cashbook.
- Allocate client premiums.
- Manage debit order collections.
- Liaise with insurance brokers on client policy status.
- Calculate and process monthly broker commissions and administration fees.
- Respond to client account queries.
- Follow up on unpaid policies sitting on 90 days.
Accounts Clerk at Regent Insurance (Corporate Finance Division) (2007-05 – 2009-07)
- Manage the asset register.
- Process asset disposals and depreciation run on SAP.
- Reconcile cashbooks.
- Verify claims payments on Standard Online before release on Standard Bank Online.
- Assist with cash flow forecasting.
- Resolve bank queries related to unknown transactions.
- Manage the petty cash box.
- Handle cheque banking.
- Prepare periodic cash flow forecasts to support daily expense planning.
- Monitor weekly sweeps from current accounts to the call account to optimize investment returns.
