COID/WCA ADMINISTRATION - CASMANCO CC - ALBERTON
(2017-05)
- Expertly manage COID/WCA administration for a medical practice, ensuring efficient operation and compliance.
- Proficient in data capturing and archiving, maintaining meticulous records for optimal organization.
- Skilled in accurate ICD-10 coding, contributing to precise billing and streamlined claims processing.
- Handle patient and company queries with professionalism, providing exceptional support and service
CALL CENTRE AGENT (DEBT COLLECTION) - SUSTAINABLE COLLECTION SERVICES - ALBERTON
(2015-09 - 2017-04)
Books worked on: Medical Accounts – ER24; Lancet; Togalabs; NetCare 911;Dr. Martin and Partners. Financial Accounts – FNB LOANS
- Spearheaded arrears account collections for cases exceeding six months of non-payment.
- Resolved credit inquiries with efficiency and accuracy.
- Negotiated settlement discounts to facilitate customer debt resolution.
- Presented customers with tailored payment solutions to enhance repayment success.
- Performed meticulous account administration and related duties to maintain financial integrity.
CALL CENTRE AGENT (DEBT COLLECTION) - VAN DER VENTER MOJAPELO ATTORNEYS (VVM) - RANDBURG
(2015-04 - 2015-06)
Books worked on : Edgars; Jet and CNA
- Spearheaded arrears account collections for delinquencies exceeding 9 months, enhancing recovery rates.
- Expertly managed credit inquiries, ensuring transparent and efficient customer communication.
- Negotiated settlement discounts, providing financial solutions to customers and optimizing account resolution.
- Offering tailored payment options to customers, facilitating debt repayment and improving customer satisfaction.
- Performed meticulous administration tasks related to account management, maintaining high accuracy and organization.
SALES ASSISTANT (DEBT COLLECTION) - VERIMARK (PTY) LTD - BOKSBURG
(2013-11 - 2015-02)
- Drove sales across diverse product lines, including toys, cleaning, and kitchen equipment.
- Enhanced customer experience by addressing product inquiries and facilitating order placement.
- Informed customers about new product offerings to stimulate interest and drive sales.
- Excelled in upselling techniques, contributing to revenue growth.
- Managed general administrative tasks to ensure smooth store operations.
