Dimakatso Maleka

Reliable and customer-focused retail professional with experience as a Cashier, Baker and Team Leader in a fast-paced retail environment. Skilled in cash and card transactions, customer service, POS systems, stock control and team coordination. Experienced in resolving customer concerns, training staff and supporting efficient daily store operations.

Cashier / Baker / Team leader at KING PIE (2023-12 – 2025-08)

• Delivered exceptional customer service in a high-volume retail environment
• Processed +100 daily cash and card transactions accurately while delivering exceptional customer service in a fast-paced retail environment.
• Led and motivated team members during shifts to ensure efficient store operations, excellent customer service and compliance with company standards.
• Assisted with stock monitoring and product replenishment.
• Maintained hygiene and food safety standards.
• Resolved customer concerns professionally.
• Trained newly appointed employees.
• Supported store efficiency through teamwork and effective communication.

Teacher Assistant at ERNEST MATLOU PRIMARY SCHOOL (2021-01 – 2022-11)

• Assisted teachers with classroom administration.
• Supported learner development.
• Prepared learning materials.
• Maintained learner records.

National Senior Certificate - Grade 12 – Molautsi Secondary school (2011-01 – 2018-12)