Dimakatso Tsotetsi

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Supervisor - Norman Bisset and associates

(2015-10 - 2018-02)

• Doing KPI agent tracker coaching
• PIP for non performers
• Listening to live calls
• Coaching agents to handle objections
• Striving to reach monthly targets and getting incentives

Debt collection agent/customer service - Munnik Basson dagama & associates (MBD)

(2018-03 - 2021-07)

• Calling clients to arrange furniture r outstanding amounts
• Taking inbound calls and resolving queries

Customer service - Bidvest McCarthy (birchmoores)

(2021-08 - 2022-01)

• Assisting customers on WhatsApp to book for car Auctions
• Assisting them through calls to check if they qualify for car finance

Sales consultant - African bank head office

(2022-02)

Worked at customer service and transactional for 2 years assisting customers with queries, and convincing customers to transact with our banking account, switch salaries and debit orders. Moved to sales and selling loans, credit cards and funeral covers

Matric - Mfundo Thuto Secondary School (2004 - 2004)

Marketing Certificate - Marketing - Maluti Tvet college (2011 - 2011)