Dineo Qhena

Professional and customer-focused Operations & Administrative Coordinator with over 8 years of experience in customer service, sales support, retail operations, and administration. Skilled at creating premium customer experiences, building strong client relationships, handling high-pressure environments, and supporting sales growth through excellent communication and product knowledge. Experienced in working with diverse customers while maintaining professionalism, patience, and attention to detail.

Passionate about luxury retail, presentation standards, and helping customers feel confident in their purchasing decisions.

Office Administrator at Woolworths (2021-04 – 2024-12)

• Provided administrative and operational support within a fast-paced retail environment.
• Assisted customers with queries, returns, product information, and issue resolution.
• Maintained high customer service standards aligned with company expectations.
• Supported daily office operations, reporting, and internal communication.
• Recognised for reliability, patience, and strong communication skills.

Frontline Supervisor / Cashier at Pick n Pay (2015-12 – 2020-06)

• Supervised frontline operations and supported team performance.
• Assisted customers with purchases, promotions, and general enquiries.
• Processed cash and card transactions accurately.
• Managed customer complaints professionally and efficiently.
• Contributed to achieving sales and customer service targets.

Receptionist at Kavib Nappy Warehouse (2015-01 – 2015-11)

• Welcomed clients and visitors professionally.
• Managed incoming calls, emails, and customer enquiries.
• Assisted customers with product information and order follow-ups.
• Supported the sales team with administrative duties.

High School Diploma