Spa Attendant at 12 Apostles Hotel (2024-08 – Present)
- Cleaned spa and treatment areas after every client, keeping spas hygienic and in line with 12 Apostles Hotel standards.
- Prepared treatment rooms before appointments, setting up necessary equipment and products.
- Handled guest inquiries and resolved complaints with professionalism and courtesy.
- Greeted customers politely when entering the spa, offering beverages, snacks and magazines for exceptional service.
Public Area Attendant at 12 Apostles Hotel (2024-01 – 2024-07)
- Implemented deep cleaning schedules for public areas, ensuring thorough sanitation and upkeep.
- Responded promptly to requests for spill clean-ups and urgent cleaning tasks to maintain safety.
- Recorded and reported lost and found items to the management, aiding in their secure return to owners.
- Operated industrial cleaning equipment, including floor polishers and carpet cleaners, following safety protocols.
- Collaborated with the security team to report any suspicious activities or safety hazards observed during cleaning.
- Administered first aid in emergencies, providing immediate care and coordinating with medical professionals when necessary.
- Helped guests locate bathrooms and food areas for enhanced service.
- Managed inventory of cleaning supplies, placing orders before depletion to avoid work interruptions.
- Sanitised equipment after customer use to maintain safe, hygienic training environments.
Merchandiser at Pack & Stack (2019-09 – 2023-11)
- Developed strong relationships with vendors to ensure timely delivery of merchandise.
- Answered customers' questions about products, prices and availability to enhance customer satisfaction.
- Selected merchandise based on price, quality and demand.
- Improved performance of in-store team, consistently reviewing and updating best practices.
- Coordinated with the store team to plan and execute promotional events, boosting sales.
- Addressed customer feedback regarding product range and availability, improving satisfaction.
Merchandiser at PepsiCo Field Services (2013-02 – 2019-07)
- Answered customers' questions about products, prices and availability to enhance customer satisfaction.
- Developed strong relationships with vendors to ensure timely delivery of merchandise.
- Selected merchandise based on price, quality and demand.
- Maximised sales by designing interactive and engaging store displays.
Mays Markey (2011-09 – 2013-02)
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
BTW Electrical (2011-01 – 2011-09)
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Developed excellent working knowledge of industry trends and improvements in processes.
