Divan Kunneman

Orginized and efficient manager. I am a hard working, honest individual. I am a good yime keeper and always willing to learn new skills. I am able to work independently in busy enviroment and also within a team setting. I am friendly, helpful and polite, outgoing and able to listen effectively when solving problems.

01 June 2015 to Date NAME OF COMPANY POSITION HELD RESPONSIBILITIES Shell Lakeside Service Station Shell Baobab Ultra Service Station Shell Hertford Junction Service Station Engen Randburg Service Station Senior Management / General Manager  Responsible for maintaining fuel and merchandise inventories:  Submit fuel orders in a timely fashion so fuel arrives before reserves run low.  Keep track of car care supplies, such as oil, lubricants, filters, and gas treatments  Order food, cigarette, and alcohol products when supplies run low.  Negotiating with vendors on pricing and promotions  Create visually appealing displays to promote sales  Maximising sales through well merchandised shops  Effectively advertise merchandise and in-store promotions  Maintain store cleanliness.  Effectively manage pricing and report on financials:  Implementation of petrol prices adjustments  Report fuel transactions and merchandise purchases  Achieve fuel and grocery sale and profit targets  Process and record card transactions and cash purchases to help with auditing and balance sheet reports.  Manage stock and cash control procedures.  Review and analyse daily sales figures  Effective Capacity Planning and Talent Management:  Analyze and determine capacity requirements  Scheduling of staff to ensure efficient resources for each shift  Maintain an effective labour force to meet seasonal demands  Ensure training compliance  Examine timesheets for accuracy  Manage individual performance  Effectively manage disciplinary processes  Ensure compliance with health & safety  Effectively manage Customer Service:  Maintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.  Acknowledging and resolving customer complaints.

INSTITUTION International Hotel School Durban PERIOD OF STUDY 2013 QUALIFICATION STUDYING Diploma – Food and Beverage Management 2. INSTITUTION IT Academy PERIOD OF STUDY 2019 QUALIFICATION STUDYING Software Development / Programing