Donovan Pillay

• Soccer, Cricket, Rugby, Formula 1
• Founder & Chairman of the Largest Neighborhood Watch on the North Coast (2003), Member of Community Police Forum Executive Committee,
• The Woodview Rate Payers Association & non-parent co-opted into the Woodview Secondary

School Governing Body, including fundraising events committee (2002).

• Coordinated major dinner & dance fundraiser in aid of funds to purchase bullet proof vests which included key community role players together with the senior officials from the South

African Police Services to combat crime.

• Chairman of the Accountancy soccer league, Gauteng 2008-2012
• P.R.O Valley Rangers Sporting Club 2008-2014
• Founder of the Vlei View homeowners' association (Vorna Valley, Midrand, Johannesburg)
• SIU – contributed R78 million to Zurich’s R150 million profits in 2015.
• SIU- Contributed to R82 million to Zurich’s savings 2016.
• SIU- Contributed to R95 million to Bryte’s savings 2017.
• 2016 performance rating 4/5
• 2017 performance rating 5/5
• Finalist for staff of the year 2017
• 2018 – 2020 performance rating 5/5
• 2021 performance rating 4/5
• 2021 - 2022 performance rating 5/5
• Social Chairman and Executive member of the Insurance Institute of Kwa-Zulu Natal 2016-

2018, in the 71 years of existence, during my term, was first time the IIKZN made a profit of

R141 000.00

• 2022 Voted as director onto the Board for IAATI SAB (International Association of Auto Theft

Investigators – Southern African Branch)

Senior Investigator

• Manage Investigations
• Manage outsource investigators/companies – peruse reports ensure investigations are completed within SLA and are of the highest quality ensuring TCF is adhered to.
• Monitor ROI with outsourced companies.
• Take over sensitive/high profile investigations from outsource companies or within the company.
• Open cases with the SAPS, liaise with the NPA to build relationships.
• Prepare documents for court proceedings.
• Attend court proceedings and testify on behalf of Bryte Insurance when required.
• Conduct fire investigations.
• Investigate/allocate all possible fraudulent transactions as flagged by the system for investigation.
• Investigate/allocate referrals from all departments for investigations.
• Assist in creating system rules to flag possible fraudulent/irregularities in claims/transac
• Build internal working relationships between the various departments.
• Build and maintain external relationships, brokers, service providers, Insurers, SAPS,

municipal departments.

• Ensure all investigations are line with TCF
• Attend meetings with the ICB and all relevant role players within the industry.
• Executive Member of the IIKNZ (Insurance institute of Kwa Zulu Natal)
• Member & SPOC (Special point of Contact) of the ICB (Insurance Crime Bureau)
• Full Member of the ICFP (Institute of Commercial Fraud Practitioners)
• Ensure reports are of the highest quality.
• Assisting procurement in vetting new applicants together with site visits
• Assist procurement in identifying and vetting vendors requested to be added onto our approved vendor panel.
• Blacklisting of internal staff, suppliers, brokers, broker staff with the ICB when fraudulent activities are detected.
• Attend Institute/chair staff, service providers/vendors for disciplinary hearings.
• Manage staff performance, development plans, and coaching.
• Alert the ICB when new trends in the industry are detected.
• Created and Manage the CAT team (catastrophe) - plan and execute, when necessary, travel anywhere in South Africa or Botswana to enforce plan of action.
• National training including Botswana of internal staff, brokers, assessors– Fraud Awareness –

designed training material which I have got accredited for CPD points.

Diploma

SASETA NQF level 5

“I am accredited and certified by the Safety and Security SETA (SASSETA) to have completed an intensive course in Forensic

Interviewing– US 253982 – “Conduct an

Investigative Interview” in 2015. My results provided an “Excellent” grade. This course is rated at NQF Level 5 (National Diploma

Level) and have a Credit Value of 4. This course is the most intensive and comprehensive course in investigative interviewing presented in South Africa. It provided an effective and systematic approach to investigative interviews, ensuring optimum results during investigative interviews.

Subjects included the following: Basic investigative interviewing skills; Personality type assessments in accordance with the

Myers Briggs© Instrument; Statement

Analysis; Basic and Advanced Interviewing

Techniques; Body Language; Credibility assessment instruments during investigations;

Questioning techniques and skills; Legal aspects concerning the admissibility of statements and Active listening skills