Doreen Nkomo

Closed

Receptionist - Lyndhurst Auto BMW - Johannesburg, South Africa

(2011-01 - 2015-12)

Closed

• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
• Provide basic and accurate information in person via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodation and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Sales Consultant - Sunglass Hut

(2016-01 - 2017-12)

Contract End

• Sell the services and solutions that the company/manufacturer offers
• Maintain and grow a strong client base
• Find new business opportunities and maintain a healthy pipeline for future deals
• Respond to new and current client base regarding complaints and service enquiries
• Be a "brand ambassador" that represents the company's brand and values

Store Manager - L & M Glasses Retailer (Lentes & Marcos) - Sandton, South Africa

(2017-01 - 2019-12)

Closed

• Expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensuring high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits, etc.
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all the issues that arise from staff or customers (complaints, grievances, etc.)
• Additional store manager duties as needed

Customer Care Agent/Receptionist - BMW Polokwane - Polokwane, South Africa

(2020-01 - 2021-12)

Transferred

• Helping customers to ensure they find the right product/service
• Communicating with customers by email, phone and face-to-face
• Investigating and solving customer problems, some are rather easy, but you will occasionally face a complicated issue
• Refer customers to senior staff when necessary
• Provide customers with refunds
• Creating new feedback procedures for clients or improving upon existing model
• Learning about your company's product/services and remaining up to date with any changes
• Meeting with management to discuss possible improvements to the company's customer service
• Booking in customers vehicles for services & repairs
• Giving them the appointment dates
• Opening and creating job cards
• Writing all the services/repairs requirements on job cards as per client's requirements
• Printing out service history, service check list, vehicle status report, quality check list for the client's vehicle and attaching them to the job cards
• Updating the customers' details where necessary
• Send out messages (SMS's) to clients a day before to remind them for their appointments
• Serves as a liaison between the dealership and its customers and represents the dealership at various public relations events
• Introduces customers to service and parts personnel, indicating shop location and hours of operation
• Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction
• Assist service customers during the morning service rush, when possible

Customer Liaison Agent - BMW Montana - Pretoria, South Africa

(2021-01)

I was moved into my Own Office because of my hard work. I always deliver when it comes to my work, I give my all.

• Working with customers and understanding them
• Acting as the face of the company for new customers
• Providing all intake actions for new customers including completing a risk assessment
• Identifying new ways to provide better customer service outcome
• Responding to customers enquiries using various methods chat, text, email, and phone in alignment to agree service levels
• Engage customers in informal support where necessary
• Work cooperatively with team members in a productive way
• Follow instructions given by Team Leaders/Managers
• Provide thoughtful, honest feedback to team members and managers
• Manage conflict in a productive way
• Provide high-quality customer service to customers
• Actively listen to and respond appropriately to customer feedback
• Being calm and kind in interactions with customers
• Being patient and understanding customers' needs
• Build high-quality relationships with external service providers and customers formal and informal support
• High computer literacy
• Able to effectively use email, MS Office and other software products including telephony systems and online chat
• Able to competently use mobile devices (smart phones, tablets, etc.)
• Being able to communicate in a clear, open and honest manner
• Empathies with the customer and provide clear confirmation of agreed actions
• Manage time effectively
• Booking Vehicles alone
• Opening towing in
• Opening Job card
• Doing Pre call list
• Doing Workshop load Matrix
• Doing Teleservice Tickets
• Doing Online bookings

Grade 12 - Holy Family College (2004-12)

Business Administration / CBA - Business Administration - Rose Bank College (2006-12)

Fundamentals of Human Resource Management - IQ Academy (2026-06-12)